Permanent
Job DescriptionAt the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
All about the role:
In this role you will reporting to the Contact Centre Manager Iberia, you will support the relationship with the external partner, managing customers’ refunds, returns or disputes.
Location
The role is based in our office in Alcobendas (Madrid).
What you’ll do:
- Ensure synergies with the external partner, managing back-office activities and all administrative tasks
- Deliver training, create content, and enrich the knowledge base to reduce the number of escalations
- Handle all customer dissatisfaction cases related to sales, including returns, refunds, or exchanges
- Manage compliance and disputes, aiming at continuously improving and reducing customer disputes
Who you are:
- Experience in a similar role, with exposure to the relationship with an external partner and management of escalations and more complex cases
- Excellent communication skills.
- Customer orientation and ability to adapt to a dynamic environment.
- Ability to multi-task, prioritize, and manage time effectively.
- Knowledge of SAP, Excel and Ticketing systems would be a strong plus.
- Fluent in Spanish and English.
- Portuguese knowledge is a plus.
As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
#LI-AM1
Skills Required
- Experience in a similar role managing escalations and external partner relationships
- Excellent communication skills
- Customer orientation and ability to adapt to a dynamic environment
- Ability to multi-task, prioritize, and manage time effectively
- Knowledge of SAP
- Knowledge of Excel
- Experience with ticketing systems
- Fluent in Spanish and English
- Portuguese language knowledge
Electrolux Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Electrolux and has not been reviewed or approved by Electrolux.
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Healthcare Strength — Core medical, dental, and vision coverage is described as solid, with some references to first‑day eligibility and mainstream carriers. Health benefits are consistently positioned as a reliable component of the total package.
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Retirement Support — A 401(k) with company match is emphasized as a plus, with the match often characterized as generous. Retirement offerings are frequently cited as a meaningful part of overall compensation.
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Leave & Time Off Breadth — Vacation/PTO and paid holidays are highlighted, with mentions of floating holidays or personal days in some locations. Time‑off provisions contribute positively to overall benefits perceptions.
Electrolux Insights
What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
