The Role
Process client deposits, withdrawals, payouts, and other payment transactions accurately and on schedule. Coordinate with AML, Compliance, Support, Sales, Accounting, Reconciliation, banks, and payment providers to resolve issues. Review client documents for AML compliance, monitor payment activity for irregularities, escalate unusual transactions, and support broader back-office operations while working flexible shifts.
Summary Generated by Built In
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Responsibilities:
- Process daily client payment transactions (funds in/out) accurately and within established timeframes, ensuring adherence to company procedures and service levels.
- Coordinate with internal teams (AML, Compliance, Customer Support, Sales, Accounting and Reconciliation) to support all payment and back-office related tasks.
- Communicate effectively with the company’s banks and payment providers to resolve payment or reconciliation issues.
- Monitor payment activity to ensure accuracy, detect irregularities, and escalate any unusual transactions when required.
- Perform additional duties as needed to support team objectives and overall business operations.
Requirements:
- Business proficiency in English, both written and spoken.
- Experience with Zendesk is a plus.
- Professional experience in a financial institution (e.g. banking sector or fintech) is a plus.
- Strong attention to detail and ability to multitask.
- Flexibility to work in a shift-based schedule.
- Ability to work effectively as part of a team in a dynamic environment.
- Experience in a payments department, including:
- Processing payouts and pay-ins (deposits).
- Reviewing and accepting client deposits.
- Processing client withdrawals.
- Reviewing customer documents for AML (Anti-Money Laundering) compliance.
What Will You Get in Return?
• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Skills Required
- Business proficiency in written and spoken English
- Strong attention to detail and ability to multitask
- Flexibility to work a shift-based schedule
- Ability to work effectively as part of a team in a dynamic environment
- Experience processing payouts and pay-ins or deposits
- Experience reviewing and accepting client deposits
- Experience processing client withdrawals
- Experience reviewing customer documents for Anti-Money Laundering compliance
- Experience with Zendesk
- Professional experience in a banking or fintech institution
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Capital provides software that enables founders to raise, hold, spend, and send funds all in one place. Capital has evolved its flagship fundraising tool (formerly known as Party Round) to provide founders with banking solutions that streamline their startups.
