Back Office Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty.

We currently have an amazing opportunity for a Back Office Coordinator to join our team at the San Domenico Palace, Taormina, a Four Seasons Hotel.

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Our Company Values are much more than a program or a policy; they define who we are and guide the decisions we make. The guiding principle of our Company is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and, on the people, we employ and serve around the world. 
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

About San Domenico Palace, Taormina, a Four Seasons Hotel:
One of the world’s most legendary hotels, San Domenico Palace invites you to embark on an epic journey into history. With origins dating back to 1374, this classic Dominican convent was expanded in 1896 to become a hotel, featuring a new building designed in liberty style. For more than a century, San Domenico Palace has welcomed the world’s most illustrious guests – from Oscar Wilde and King Edward VIII to Elizabeth Taylor, Audrey Hepburn and Sophia Loren. Now, as Four Seasons, this iconic hotel begins a new era, delivering the highest standards of personalized service.

About the role:

Reporting to the Front Office Manager, as a Back Office Coordinator, you will play a vital support role in ensuring smooth operations for the Front Office team. Your responsibilities will include assisting with guest arrivals and departures preparation, overseeing the delivery of items to guest rooms, and handling guest correspondence such as letters. You will also help maintain operational efficiency by providing support for any administrative tasks required by the Front Office while ensuring all interactions are conducted with a high level of service and professionalism.

What you will do:

• Support the Front Office team by ensuring that guests are assisted efficiently and professionally.
• Administer the delivery of items to guest rooms and ensure that guest requests are promptly attended to.
• Prepare and deliver guest letters, including messages or special requests, in a timely manner.
• Monitor and order office supplies as needed to ensure smooth operations.
• Assist in maintaining system records, updating guest information and generating reports.
• Provide administrative support to the Front Office team as needed, helping to maintain smooth operations and ensuring high levels of guest satisfaction.
• Handle guest requests and inquiries professionally, ensuring a positive experience during their stay.

What you bring:

• High school diploma or higher degree.
• Previous experience in a hotel back office or administrative support role is preferred.
• Strong customer service skills with a focus on hospitality excellence.
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.
• A team player with a positive attitude and the ability to work well under pressure.
• Fluency in both English and Italian is required. Knowledge of a third European language is an advantage.

What we offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development within the company.
• Complimentary dry cleaning for employee uniforms.
• Meals available at our employee restaurant.
• Employee recognition and experience initiatives.
• Training and professional development opportunities.
• A dynamic and supportive work environment.

Schedule & Hours:

• Full-time position.
• Flexible schedule required, including weekends and holidays.
• Seasonal contract based at the San Domenico Palace in Taormina.
• Must possess the legal right to work in Italy.

This position offers a great opportunity to be part of a prestigious hotel and contribute to its excellent guest service standards.