Consumer Care/Customer Care
Temporary
Job Description
Job Responsibilities:
- Oversees the call center operations and intervening to ensure a seamless customer experience meeting Electrolux service quality standards.
- Ensure all customers are served equally and according to the standards set by the operations
- Responsible for validation of data and acquiring approvals when needed.
- Handling complaints referred by the call center's customers
- Monitor status of request and follow-up as necessary to ensure customer receives service on timely basis.
Job Requirements
- Bachelor degree of any related field
- At least 2 years of experience
- Dynamic personality
- Excellent communication skills
- Excellent computer skills (Microsoft office and internet use)
- English Language knowledge
What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
