SCOPE OF THE PROJECT:
Candidate(s) should possess a proven knowledge of process improvement with strong emphasis in technical writing. Candidate(s) will be responsible for performing a gap analysis in a shared services organization to identify areas where processes need to be defined, written or improved upon to gain efficiency, standardization, compliance and consistency. The candidate will be responsible for providing a remediation plan, writing procedures and implementing processes that were identified in the gap analysis. The ability to work independently and to work outside of the normal work hours, as needed, is required.
DAILY DUTIES / RESPONSIBILITIES: Work with internal teams to obtain an in-depth understanding of the services offered and processes necessary to implement those services in a consistent manner; Produce high quality documentation and flow charting to document those processes; Design, document and maintain onboarding processes.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): Excellent written skills (English); Proven work experience in process improvement; Ability to identify processes that must be in place for an IT organization to be efficient; Extensive knowledge of IRS Pub 1075, NIST 800-53, ITIL, and CJIS; Ability to work with server and end-point technicians to develop detailed procedures; Ability to quickly grasp complex technical concepts and make them easily understandable in both text and diagrams/flow charts; Ability to deliver high quality documentation with attention to detail.
REQUIRED EDUCATION: Bachelor's Degree in a relevant field of work or equivalent work experience.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Excellent written skills in English
- Proven work experience in process improvement
- Extensive knowledge of IRS Pub 1075, NIST 800-53, ITIL, and CJIS
- Bachelor's Degree in a relevant field or equivalent work experience
What We Do
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. With 19+ years of experience, we help bridge the gap between ideas and reality through modern, scalable, and secure technologies. What We Do ✨ Software Engineering & App Development: ADA/WCAG-compliant enterprise apps, cross-platform mobile/web development, CI/CD & DevOps 📊 Microsoft Ecosystem: Power BI, Power Automate, Dynamics 365, Azure, MS Fabric for automation and insights ☁️ Cloud & DevOps: AWS, Azure, GCP migration, Infrastructure as Code (Terraform, ARM, CloudFormation) ⚙️ Data Engineering: ETL/ELT pipelines, Snowflake, Databricks, Redshift, advanced dashboards (Power BI, Tableau) 🔗 System Integration: ERP & CRM modernization with Salesforce, SAP, MS Dynamics 🛠️ Automation & Low-Code: Accelerate innovation via Power Platform 🔒 Cybersecurity: SOC 2, HIPAA, GDPR compliance, endpoint & cloud security 🔄 Agile Tech Staffing: Onshore/offshore delivery models with access to top IT talent 👥 Contingent Workforce Solutions: Scalable, flexible workforce strategies to meet dynamic business needs Why Infojini? ✔️ 2,500+ successful projects ✔️ Certified: CMMi Level 3, ISO, SOC 2, HIPAA, GDPR ✔️ Partnered with Snowflake, Salesforce & Microsoft ✔️ Experts in AI/ML, Generative AI, Automation ✔️ US HQ + 10+ delivery centers for local presence ✔️ Flexible engagement: Agile Pods, delivery teams, fixed-cost models How We Deliver Value • High-velocity teams for continuous innovation • Predictable costs, faster ROI, transparent delivery From code to cloud to customers—engineer your success with Infojini Inc. 📩 [email protected]
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