At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job SummaryIn the fast-paced, quickly-evolving Healthcare industry, responsive, agile, reliable, and scalable technology is key to achieving HCSC's business objectives. As we continue to transform our business and technology capability, HCSC will adopt and scale new technologies to improve our responsiveness to our members, while at the same time driving operational efficiency. Intelligent Automation, the intersection of RPA (Robotics Process Automation) with advanced analytics/AI, presents a unique opportunity to enhance our business capabilities. The IPAL (Intelligent Process Automation Lab) is building a team of experts charged with scaling our delivery capability and helping to shape/drive automation opportunities.This position is responsible for assisting the IPAL Lead in business interactions / relationship management, demand consolidation and prioritization, and portfolio strategy / roadmap. Responsibilities include automation use case and POD expansion throughout the organization and ensuring the program adheres to industry best discovery practices, establishes discovery COE, and governs prioritization of high-impact use cases.
Required Job Qualifications:
*Bachelor Degree and 5 years Information Technology, business analysis specific experience OR Master's degree and 3 years of Information Technology, business analysis specific experience OR Technical Certification and/or College Courses and 7 years Information Technology, business analysis specific experience OR 9 years Information Technology, business analysis specific experience.
*2 years experience leading projects
*Knowledge of system architecture and application portfolio.
*Knowledge of requirements management and/or prototyping (ALM, Jira, RallyDev, Balsamiq, iRise).
*Ability to simplify & standardize complex concepts and/or processes.
*Business acumen.
*Project management skills
*Requirements definition and management.
*SDLC, Iterative, Agile, OWF, and /or Scrum development.
*Problem solving and/or analytical thinking.
*Possess ability to manage workload, and manage multiple priorities as applicable.
*Written and verbal communications
Preferred Job Qualifications:
*Bachelor Degree in Computer Science, Business Administration, or Information Technology
*Business process management and modeling.
*BA Certification
*Experience working in Healthcare industry
* Experience in Intelligent Automation, including RPA, Generative AI and Agentic AI (UiPath or other platforms).
* Excellent inter-personal communication skills, communicating with Business process owners and leadership.
* Business Analysis expertise on an RPA platform (UiPath or other)
* 4+ years’ experience with Automation (RPA ideal) with 6+ years of overall experience
* Experience working with RPA Process Definition Documents (PDD) ensuring Process Understanding goals like as-is path and bot-path.
* Ability to multi-task and support development teams to ensure timely software development deliverables
* Certification: UiPath Business Analysis Fundamentals
# LI-NV1
#LI-Hybrid: Specifies that the job is hybrid
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range$102,000.00 - $184,300.00Exact compensation may vary based on skills, experience, and location.
Skills Required
- Bachelor degree with 5 years IT/business analysis experience OR Master’s with 3 years OR Technical certification/college courses with 7 years OR 9 years IT/business analysis experience
- 2 years experience leading projects
- Knowledge of system architecture and application portfolio
- Knowledge of requirements management and/or prototyping (ALM, Jira, RallyDev, Balsamiq, iRise)
- Ability to simplify and standardize complex concepts and processes
- Business acumen
- Project management skills
- Requirements definition and management
- Experience with SDLC, Iterative, Agile, OWF, and/or Scrum development methodologies
- Problem solving and analytical thinking
- Ability to manage workload and multiple priorities
- Written and verbal communications skills
- Experience in Intelligent Automation including RPA, Generative AI and Agentic AI (UiPath or other platforms)
- Business process management and modeling
- BA Certification (general)
- Experience working in Healthcare industry
- Business Analysis expertise on an RPA platform (UiPath or other)
- 4+ years experience with Automation (RPA ideal) with 6+ years overall experience
- Experience working with RPA Process Definition Documents (PDD)
- Ability to multi-task and support development teams to ensure timely software development deliverables
- UiPath Business Analysis Fundamentals certification
Health Care Service Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Health Care Service Corporation and has not been reviewed or approved by Health Care Service Corporation.
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Retirement Support — A pension plan alongside a matching 401(k) is offered, an uncommon combination in the private sector. This combination is described as a standout element that helps retain employees.
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Healthcare Strength — Healthcare options are broad, with multiple medical, dental, and vision choices, wellness incentives, and access to resources like on-site fitness centers and an EAP. These offerings add meaningful value beyond base pay.
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Parental & Family Support — Paid parental leave (up to six weeks at full pay after one year), adoption assistance, and mothers’ rooms are available. These supports reinforce family needs alongside work commitments.
Health Care Service Corporation Insights
What We Do
Imagine Something New, Something Different. Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is the largest customer-owned health insurer in the nation and the fourth largest overall. Operating through our Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas (as well as a variety of affiliates and subsidiaries,) we are expanding access to high-quality, cost-effective health care. We are equipping members with information and tools so they can make the best health care decisions for themselves and their families. HCSC is continuously recognized as an employer committed to community, diversity and inclusion, training and development. HCSC is committed to pioneering the health care space in ways as effective as they are creative. If you are passionate about the impact you want to have through your work, with a desire to apply innovative thinking to new and emerging challenges, we encourage you to learn more about HCSC. Learn about what we stand for, how we work and the difference we’re making in the lives of our 15 million members. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization. Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.
