B2C Sales Supervisor

Company Description

Laku6 is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners. Laku6 is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

Visit www.laku6.com/ for more information.

Job Description

• Oversee daily operations of online B2C marketplaces and offline store; ensuring product listings, stock levels, and pricing are accurate and competitive.
• Manage a small team of marketplace sales staff, ensuring they meet performance and sales targets.
• Handle customer inquiries, negotiations, and disputes, ensuring timely follow-ups and high satisfaction.
• Develop and implement strategies to achieve sales goals and drive growth.
• Manage livestream events and other marketplace initiatives to boost engagement and sales.
• Analyze weekly sales reports to identify trends and areas for improvement.
• Monitor competitor pricing, trends, and customer preferences, providing actionable insights.
• Collaborate with internal teams (warehouse, marketing, product, finance, supply chain) to optimize processes and support business needs.

Qualifications

• At least 3 year of experience managing online marketplaces (B2C), including product listings, sales, and customer service.
• Proven experience leading a small team and driving them to achieve sales targets.
• Familiarity with livestream management and other marketplace (Tokopedia, Shopee, Tiktok, etc) engagement initiatives.
• Strong analytical skills to interpret sales data and identify market trends.
• Proficiency in Microsoft Excel and other reporting tools.
• Excellent communication and negotiation skills for handling customer inquiries and disputes.
• Ability to collaborate with cross-functional teams (warehouse, marketing, product, finance).
• Detail-oriented, proactive, and able to multitask in a fast-paced environment.
• Flexibility to work in shifts and willingness to be based in Kebon Jeruk or Rawa Buaya.

Additional Information

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