B2C Customer Experience Associate

JOB OVERVIEW

The Customer Experience Associate is responsible for all aspects of customer order processing from resolving questions or concerns until the customer is satisfied with the delivery of their order. This role is a primary customer contact and is responsible for assuring the customer receives excellent service, in addition to acting with Management as a customer advocate.

This position reports to the Customer Experience Supervisor and is based out of our Hyde Park office.  

As the Customer Experience Associate, you will have an opportunity to:  

• Primary responder to incoming customer calls.

• Return all telephone calls and emails from customers within 24 hours.

• Enter and manage customer orders with 100% accuracy.

• Coordinate customer returns and create return shipping documentation.

• Communicate sales orders changes to all appropriate departments.

• Develop and maintain positive customer relations with customers and staff.

• Effectively present information and respond to questions from management and team members.

• Maintain excellent customer service to all customers and sales reps.

• Demonstrate initiative and problem-solving skills.

• Perform additional tasks as assigned by supervisor/manager that support Camp Chef business initiatives.

You have:  

• 1 -3 Years Customer Service experience

• Strong customer service focus

• Self-starter with a “Can do” attitude.

• Consistent attendance and reliability.

• Excellent verbal, written and interpersonal communication skills. 

• Energetic customer phone skills – must trouble shoot customer product concerns.

• Excellent intuitive, analytical and problem-solving skills including comprehension, listening and negotiating.

• Prompt and consistent customer follow up.

• Ability to maintain a high level of energy with a sense of urgency.

• Technically inclined to disassemble and reassemble product as needed to communicate with customers about their purchases.

• Strong collaborative team player the ability to establish and maintain positive and effective working relationships.

• Able to multi-task

• Strong time management skills are essential.

• Ability to execute tasks with a high degree of accuracy and attention to detail. 

• Flexibility with shift start times as well as days worked, including weekends and holidays to meet the needs of the business with advance notice.

Pay Range:

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled