Revelyst is a collective of world-class maker brands that design and manufacture performance gear and precision technologies for outdoor enthusiasts. Our portfolio includes iconic brands such as Simms Fishing Products, Stone Glacier, Bushnell, Blackhawk, and more. Driven by a passion for adventure, innovation, and the outdoors, we create products that help people pursue their passions with confidence. At Revelyst, our people are at the center of everything we do, and we are committed to fostering a collaborative, customer-focused culture where employees can grow and make an impact.
Position Summary
The B2C Customer Experience Associate I serves as a key point of contact for customers, delivering exceptional service and support across a variety of inquiries, including product information, order management, and post-purchase assistance. This role is responsible for creating positive customer experiences through timely, accurate, and professional communication while representing the values and reputation of our brands.
Customer Experience Associate I team members are focused on delivering consistent, high-quality support, following established processes, and developing expertise in our products, systems, and customer service best practices. Through responsiveness, attention to detail, and a customer-first mindset, this role contributes to building lasting relationships with customers and enhancing brand loyalty.
This position is based in our Bozeman, Montana office.
As the B2C Customer Experience Associate I, you will have an opportunity to:
- Serve as primary responder to incoming customer contacts (email, phone, chat)
- Resolve standard order, shipment, and product inquiries within established SLAs
- Enter and manage customer orders with a high degree of accuracy
- Process returns/warranties/repairs with correct documentation
- Communicate order changes to appropriate internal partners
- Troubleshoot basic product concerns and provide clear guidance to customers
- Escalate complex or unclear issues following defined procedures
- Maintain accurate documentation in customer systems
- Demonstrate reliability, professionalism, and teamwork
Qualifications & Skills
- Strong customer service orientation and communication skills
- Ability to learn products, systems, and processes quickly
- Strong attention to detail and time management skills
- Consistent attendance and schedule flexibility
- Ability to work efficiently in a high-volume environment
- Strong collaborative team player, the ability to establish and maintain positive and effective working relationships.
- Able to multitask. Strong time management skills are essential. Ability to execute tasks with a high degree of accuracy and attention to detail.
- Prior customer service experience not required
Pay Range:
Hourly Rate: $17.00 - $20.00The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Protected Veteran/Disabled
Skills Required
- Strong customer service orientation and communication skills
- Ability to learn products, systems, and processes quickly
- Strong attention to detail and time management skills
- Consistent attendance and schedule flexibility
- Ability to work efficiently in a high-volume environment
- Collaborative team player able to establish and maintain positive working relationships
- Ability to multitask and execute tasks with a high degree of accuracy
What We Do
OUR STORY Fox Racing is the global leader in motocross, mountain biking gear and apparel. We outfit the world’s best competitive athletes and enthusiasts with products that combine innovation, style, and rooted in the brand's original competitive motocross spirit. BORN FROM DIRT Before there was Fox Racing, there was a vision. Geoff Fox believed his high-performance suspension and engine components could give riders an on-track advantage. Driven to prove this on his terms, he founded team Moto-X Fox to compete against the might of the Japanese factory teams. The team quickly became the top non-factory riders in the competitive AMA 125 National Championship series, proving that the products he and his team designed and built were the best money could buy. FUELED BY PASSION Although we have expanded our activities and products into Mountain Bike, BMX, Surf and Wakeboard, the idea of elevating athletic performance through progressive innovation is still what drives us. From moto gear to apparel to outerwear, everything we make is developed with the rider in mind. No matter the terrain, the condition or the environment, Fox designs and engineers gear and apparel with the goal of making every ride a great one. THE ONLY CONSTANT IS CHANGE Inspired by our heritage, we continue to push limits, defy boundaries and pursue continuous innovation. With each success, we set a larger, more ambitious goal. Through the guidance and feedback of Fox's championship-winning athletes, we continue to maximize the experience of the world's best competitive action sports athletes and enthusiasts with an array of products that combines innovation and style. Fox employs over 500 people, in over 20 countries worldwide, and has a proud history of sponsoring some of the finest athletes. Our corporate headquarters is located in Irvine, California, in the heart of Orange County.
