Permanent
Job DescriptionJoin us to create change and have an impact in homes around the world.
At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Where you’ll be:
This position will be based in the Charlotte, NC HQ; hybrid work policy model.
All About the Role:
The B2B Senior Support Specialist plays a critical role in delivering an efficient, data-driven B2B customer care operation that supports Electrolux’s contract sales, key dealer, OEM, and strategic business accounts. This role partners closely with offshore teams and internal stakeholders to ensure consistent execution of B2B, OEM, and New Business processes while driving cost-effective resolutions and an effortless customer experience. The ideal candidate brings strong operational leadership, analytical capability, cross-functional collaboration, and a continuous improvement mindset to influence performance, quality, and process adherence across customer interactions.
Key Responsibilities:
Partner with offshore Team Leads to support and oversee daily B2B customer support operations, ensuring alignment to defined processes and KPIs
Drive adherence to B2B, OEM, and New Business processes through regular reviews, audits, and standardized operating procedures
Monitor and review weekly performance metrics with offshore leadership to assess productivity, quality, and service outcomes
Conduct quality audits and performance reviews to evaluate agent knowledge, compliance, and effectiveness
Identify and execute cost-saving initiatives and process improvements that enhance customer experience and operational efficiency
Produce and maintain operational reports and dashboards, including monthly performance and employee metrics
Participate in cross-functional initiatives and projects representing B2B process and operational needs
Analyze data from multiple sources to surface trends, risks, and opportunities for continuous improvement
Minimum Qualifications
Bachelor’s degree
3+ years of experience in B2B customer service, logistics, sales support, or a related operational field
Experience working cross-functionally and coordinating workflows to drive performance and resolve operational issues
Advanced proficiency in Excel and PowerPoint, with strong data analysis and reporting capabilities
Proficiency in Microsoft Office tools and ability to quickly learn new systems and applications
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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Skills Required
- Bachelor's degree
- 3+ years of experience in B2B customer service, logistics, sales support, or related operational field
- Experience working cross-functionally and coordinating workflows to drive performance and resolve operational issues
- Advanced proficiency in Excel and PowerPoint with strong data analysis and reporting capabilities
- Proficiency in Microsoft Office tools and ability to quickly learn new systems and applications
Electrolux Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Electrolux and has not been reviewed or approved by Electrolux.
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Healthcare Strength — Core medical, dental, and vision coverage is described as solid, with some references to first‑day eligibility and mainstream carriers. Health benefits are consistently positioned as a reliable component of the total package.
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Retirement Support — A 401(k) with company match is emphasized as a plus, with the match often characterized as generous. Retirement offerings are frequently cited as a meaningful part of overall compensation.
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Leave & Time Off Breadth — Vacation/PTO and paid holidays are highlighted, with mentions of floating holidays or personal days in some locations. Time‑off provisions contribute positively to overall benefits perceptions.
Electrolux Insights
What We Do
Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.
