Requirements
A functional B2B Commerce specialist responsible for configuring, supporting, and administering Salesforce B2B Commerce implementations. This role combines hands-on storefront support with core Salesforce platform administration including user management, org health monitoring, and debugging ensuring both business functionality and platform stability.
Key Responsibilities
B2B Commerce Configuration & Support
● Configure and maintain Salesforce B2B Commerce and OMS configuration, including buyer groups, entitlements, price books, catalogs, categories and product visibility.
● Support setup, configuration, and administration of Experience Cloud (LWR-based) storefronts.
● Configure and maintain business-managed settings including promotions, shipping methods, checkout configuration, and feature toggles.
● Support Salesforce OMS configuration, including order lifecycle, fulfilment, returns, cancellations and order status management.
● Investigate and resolve issues affecting product browsing, search, navigation, pricing, cart, checkout, customer self-service and order processing.
● Monitor and troubleshoot integrations with ERP, payment, pricing, inventory, and fulfilment systems, working with integration teams where required.
● Support production deployments, smoke testing, post-release validation, and Salesforce seasonal release verification.
● Perform functional troubleshooting, root cause analysis, and incident triage for production issues, escalating development-related defects where required.
Salesforce Platform Administration
● User Management: Create, manage, and deactivate user accounts; assign profiles, roles, and permission sets; manage MFA, SSO, and login policies
● Permissions & Security: Configure and audit permission sets, sharing rules, org-wide defaults, field-level security, and public group memberships
● Monitoring & Org Health: Monitor system logs (debug logs, login history, event monitoring, API usage), track org limits, and proactively flag issues
● Debugging & Troubleshooting: Use Setup Audit Trail, debug logs, and Flow debug tools to investigate and resolve configuration and system issues
● Automation Maintenance: Build and maintain Flows, Process Builders, and approval processes; manage and troubleshoot validation rules
● Data Management: Perform data loads and clean-up using Data Loader or Import Wizard; support data quality initiatives
● Release & Change Management: Manage sandbox refreshes, deploy change sets, maintain deployment documentation
● Support & Incident Management: Act as first point of contact for platform support tickets; triage, resolve, and escalate issues as needed
Must-Have Skills
● Hands-on Salesforce B2B Commerce configuration experience
● Experience Cloud knowledge (storefront setup, personas, permissions)
● Strong understanding of B2B data model: buyer groups, entitlements, price books, categories
● Salesforce Platform Administration — user management, profiles, permission sets, roles
● Experience monitoring debug logs, login history, and audit trails
● Knowledge of Flows and declarative automation tools
Nice to Have
● B2B Commerce Administrator Accredited Professional certification
● Experience with Order Management (OMS) integration
● Familiarity with SAP or ERP integrations
● Event Monitoring and Shield exposure
● Data Cloud exposure
Certifications
● Salesforce Certified Administrator (required)
● B2B Commerce for Administrators Accredited Professional (preferred)
● Salesforce Advanced Administrator (nice to have)
Skills Required
- Hands-on Salesforce B2B Commerce configuration experience
- Experience Cloud knowledge, including storefront setup, personas, and permissions
- Strong understanding of the B2B data model, including buyer groups, entitlements, price books, and categories
- Salesforce Platform Administration experience, including user management, profiles, permission sets, and roles
- Experience monitoring debug logs, login history, and audit trails
- Knowledge of Flows and declarative automation tools
- B2B Commerce Administrator Accredited Professional certification
- Experience with Order Management integration
- Familiarity with SAP or ERP integrations
- Event Monitoring and Shield exposure
- Data Cloud exposure
- Salesforce Certified Administrator certification
- B2B Commerce for Administrators Accredited Professional certification
- Salesforce Advanced Administrator certification
- Australian or New Zealand citizenship or Australian/New Zealand permanent residency
What We Do
Hastha Solutions is an SAP solutions and enterprise technology company serving government and private organizations. It specializes in SAP Enterprise Asset Management (EAM), enterprise mobility, GIS integration, enterprise document management, digitization, cloud transformation, and consumer-application integration. The company uses an analytical, vendor-agnostic approach to design and deliver tailored, cost-effective solutions that connect enterprise systems with community and consumer needs for clients.
