Ninja Van

B2B Operations Manager

Sorry, this job was removed at 08:20 a.m. (CST) on Friday, Jul 25, 2025

Taguig, Southern Manila District, National Capital Region

In-Office

eCommerce • Logistics

The Role

About the Job:

The B2B Restock Operations Manager is mainly responsible for steering the performance of the hub operations in a designated area to provide optimum Restock quality service and exceed principals and stakeholders' expectations. He handles all operational concerns related of the commercial team to the principal's requirements. The three main duties of a B2B Restock Operations Manager is to, first, to ensure that all volumes are completely received from the sort in full and delivered successfully to the consignee in excellent condition and quality. The second is to ensure all the document orders are completed and timely for speedy return to the Principal as necessary RDO and POD. Third is to enable the timely and safe return of Restock items to the principal for various reasons, such as items replaced due to warranty issues, undelivered items, and other delivery failure reasons. This critical role necessitates the holder to be able to establish excellent and symbiotic commercial relationships with the principal and retain if not increase, volume throughput in the Ninja Van Restock network through exceptional customer service and service quality.

About the Unit:

Restock Operations Unit caters to the new service of the Company, Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.

Main Duties

Report to the Deputy Head of B2B Restock Operations and carry out the unit head’s directives, with the aim of contributing to the delivery team's overall strategy, standard operating procedures, and best practices.
Ensure that the key result areas (KRA) and key performance indicators (KPI) of the Restock Unit are met, which include, but are not limited to, Delivery on time, Return Document Order, Cost to deliver, Operational Hygiene and Efficiency, and exceptional Customer Service.
Ensure that the Return-to-Shipper (RTS) service-level agreements (SLA) of all the Company’s customers are met promptly.
Conduct analysis of Restock data to optimize operations, achieve cost efficiency, and increase productivity.
Execute corrective actions for operational issues and commercial concerns, such as but not limited to delivery misses, damages, and losses.
Creation of SOPs for the standardization of operations.
Ensures the safety and security controls of the facilities and value chain are in place and adhered to.
Drive Operational efficiency and productivity to hit desired levels.
Understand operational cost structures and intervene to manage cost efficacy
Initiate cost-saving initiatives and projects.
Optimize resources such as manpower, trucks and etc. to the utmost capacity to reduce unused capacity.

Qualifications

Solid experience in both working with sales/account management teams and operations teams for more than two years
Proven experience in working cross-functionally - proposing and executing initiatives that require multi-department collaboration
Basic knowledge of various computer programs, including Microsoft Word, Excel, PowerPoint, Project, and other related software programs
Previous experience from a startup company is a plus
Spoken and written fluency in both English and Tagalog

View all jobs at Ninja Van

View Ninja Van Profile

Report Job

Similar Jobs

Ericsson

Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.