Why work for Accor?
We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.
Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job DescriptionThe B2B CRM Manager is responsible for designing, executing and coordinating global CRM campaigns while enabling regions to adapt and personalize communications locally within a consistent framework. The role owns the campaign send-out calendar, ensuring smooth coordination with the Content Strategy Manager and other stakeholders across the campaign production chain. By providing templates, assets and operational guidance, the CRM Manager guarantees consistency in tone, brand, and compliance, while consolidating results to build a global view of customer engagement and behavior. This position is also a key contributor to the future evolution of CRM tools, driving more personalized and targeted communication across all B2B segments.
Campaign Management and Execution
• Prepare, set up and deploy selected global email campaigns, newsletters and automated journeys in Salesforce Account Engagement / Pardot
• Provide customizable templates and assets for sales teams and regional offices, allowing local personalization of content while ensuring consistency with global standards
• Own the campaign send-out calendar, coordinating with the Content Strategy Manager to secure content delivery timelines and ensure on-time execution.
Segmentation and Personalization
• Apply audience segmentation and personas (defined by the Data & Insights Manager) to ensure campaigns are targeted and relevant.
• Enable personalized content delivery both in centrally executed campaigns and in locally adapted versions.
Operational Compliance
• Ensure all campaigns respect GDPR and privacy policies (opt-ins, unsubscribes, permissions).
• Manage unsubscribe lists, opt-outs and consent tracking at campaign level.
Analytics and Optimization
• Track and report performance metrics of global campaigns (open rates, CTR, conversion, unsubscribes).
• Consolidate results from regional and local campaigns to provide a global view of customer behavior and propose improvements.
Tool Vision and Evolution
• Provide vision on the future evolution of the CRM tool to enable more personalized and targeted communication.
• Share inputs and requirements with the CRM tool owner and data teams to ensure system integration and continuous improvement.
Cross-Functional and One Team collaboration
• Work closely with all the B2B marketing, Events and Communications team to ensure all campaigns and marketing and communication assets respect the global guidelines
• Contribute to smooth coordination across the full campaign production chain to guarantee a seamless customer experience and respect of deadlines
- Bachelor‘s degree in marketing, business administration, digital marketing, data analytics or a related fields
- 5-7 years of experience in sales and marketing in Hospitality industry
- Sales, Marketing operational experience
- Knowledge of project management
- Expertise in CRM tools (Salesforce, AM Pardot or similar).
- Knowledge of sales segmentation, automation and personalized communication.
- Analytical skills to monitor, interpret and optimize campaign performance.
- Attention to detail to ensure sending are correct
- Clear communication skills to guide regions in adapting templates locally.
- Proactive mindset to suggest improvements and influence CRM tool evolution.
- Flexibility to balance execution with strategic input in a global context.
Additional Information
We are much more than a global leader. We are 330,000 women and men who put people at the heart of everything we do, and we are driven by an unbounded passion for service and a desire to exceed expectations. Joining Accor means embarking on a unique human adventure to invent the hospitality of tomorrow.
Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!
Your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
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