The Role
The B2B Key Account Supervisor manages corporate clients, ensuring service delivery, compliance with SLAs, and revenue growth through relationship management and account oversight.
Summary Generated by Built In
About Lagride (Subsidi:
LagRide Nigeria Limited is a forward-thinking e-hailing company transforming
urban mobility through innovative, technology-driven, and sustainable
transportation solutions. As a proudly indigenous brand, we are committed to
delivering safe, reliable, and affordable ride services while building strong
partnerships with corporate and institutional clients across Nigeria.
Job Summary:
The B2B Key Account Supervisor is responsible for managing, growing, and retaining
LagRide’s corporate (B2B) client portfolio. The role focuses on relationships
management, service delivery oversight, contract performance, and revenue growth.
The Supervisor serves as the primary point of contact for assigned key accounts,
ensuring service-level compliance, resolving escalations, and collaborating internally
to deliver tailored mobility solutions that meet client business needs.
Key Responsibilities:
- Serve as the primary relationship manager for assigned B2B and corporate
accounts.
- Onboard new corporate clients and ensure smooth implementation of agreed
services and SLAs.
- Monitor account performance against contractual obligations, KPIs, and
service level agreements.
- Actively manage client expectations, handle escalations, and resolve service
issues promptly.
- Conduct regular account reviews with clients to assess satisfaction, usage
trends, and improvement opportunities.
- Identify upselling and cross-selling opportunities to grow account value and
revenue.
- Coordinate with Operations, Driver Management, Finance, and Customer
Support teams to ensure seamless service delivery.
- Prepare and present periodic account performance reports, insights, and
recommendations.
- Support contract renewals, negotiations, and pricing discussions in
collaboration with management.
- Maintain accurate account documentation, records, and CRM updates.
Requirements
Qualifications and Experience:
- Bachelor’s degree in Business Administration, Marketing, Management, or a
related field.
- 3–5 years of experience in B2B account management, key account
supervision, or corporate client servicing.
- Strong understanding of B2B relationship management and service-level
management.
- Excellent communication, negotiation, and stakeholder management skills.
- Strong analytical skills with the ability to interpret usage, cost, and
performance data.
- Ability to manage multiple accounts and priorities under pressure.
- Proficiency in Microsoft Excel, PowerPoint, and CRM/account management
tools.
- Experience in mobility, logistics, fintech, or service-based industries is an
advantage.
Key Performance Indicators:
- Client retention rate and contract renewal success.
- Revenue growth and wallet share per key account.
- SLA compliance and service performance metrics.
- Client satisfaction score (CSAT) and feedback ratings.
- Average resolution time for B2B escalations and issues.
- Upsell and cross-sell conversion rates.
- Accuracy and timeliness of account reporting.
Benefits
- Competitive salary and performance-based incentives.
- Health and wellness benefits (HMO).
- Career growth and professional development opportunities.
- A collaborative, innovative, and performance-driven work environment.
- Opportunity to play a key role in scaling LagRide’s B2B business.
Skills Required
- Bachelor's degree in Business Administration, Marketing, Management, or a related field
- 3-5 years of experience in B2B account management, key account supervision, or corporate client servicing
- Strong understanding of B2B relationship management and service-level management
- Excellent communication, negotiation, and stakeholder management skills
- Strong analytical skills with ability to interpret usage, cost, and performance data
- Ability to manage multiple accounts and priorities under pressure
- Experience in mobility, logistics, fintech, or service-based industries
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The Company
What We Do
CIG Motors is an original equipment manufacturer (OEM) and the exclusive representative and distributor for leading Chinese automotive brands in Nigeria, offering a wide range of automobiles.
