Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.
We are looking for an enthusiastic German-speaking Key Account Manager to join the B2B Sales team at Grover, full-time and a minimum of 3 days per week (Tuesday-Thursday) at our Berlin HQ.
As a Key Account Manager (B2B), you will own a book of Grover’s existing B2B accounts, including some of our larger and most active customers, and your job is to grow them. Reporting to the Team Lead B2B, you will build real relationships with your customers, meet them regularly, and understand their device roadmap well enough to expand the account as they hire, refresh, and open new sites. You will own the renewal moment, so that devices reaching end of term get renewed and upgraded rather than returned. You will build the forecast for your book and then execute against it. Your headline metric is net revenue retention: keeping the revenue in your book at 100% or better. You will also take on new accounts handed over from our Account Executives each quarter. If you like owning relationships, finding growth inside an account, and being accountable for a number, this role offers strong ownership and progression.
🎯 What you will contribute:
- Own a book of existing B2B accounts and carry a net revenue retention and expansion target across it
- Grow accounts through upsell and cross-sell as customers add headcount, refresh devices, and open new teams or sites (new joiner orders, upgrades, additional device categories)
- Meet your customers regularly and run business reviews, so you understand their headcount and device roadmap before they buy elsewhere
- Own the renewal and end-of-term moment: work expiring subscriptions ahead of time so devices are renewed, upgraded, or replaced rather than returned
- Build and maintain a plan for every key account, covering the growth opportunities, the risks, and the stakeholder map
- Own the forecast for your book: build a credible expansion and renewal forecast, keep it current, and deliver against it
- Absorb new accounts handed over from Account Executives each quarter and ramp them quickly
- Multi-thread relationships across procurement, IT, finance, and operations within each account
- Work with Operations and Risk to unblock orders, and flag billing or process friction so it does not slow account growth
- Provide structured feedback to influence product, pricing, and process
🤝 What you bring:
- 3 to 5 years in B2B account management, key or strategic accounts, or a commercial customer success role carrying an NRR or expansion target, ideally within Subscription-, Leasing-, or Device-as-a-Service (DaaS) models
- A track record of growing existing accounts through upsell and cross-sell, with numbers you can talk to
- Experience owning renewals and protecting revenue against downgrades at end of contract or end of term
- A real account cadence: you meet your customers, run business reviews, and keep a plan per account
- Forecasting ability: you can build an expansion and renewal forecast and then hold the number
- Strong presentation skills along with relationship and stakeholder management across procurement, IT, finance, and operations
- Comfort with a high-volume recurring model, not only a handful of large deals
- Experience with a CRM such as HubSpot, Salesforce, or Pipedrive
- An ownership mentality and accountability for the revenue in your book
- Fluent German (C1 minimum) and strong English skills
🚀 The Grover Way - How We Drive Success:
- Own It: We take ownership seriously and define what success looks like. We drive shared ownership and don't wait - we drive. We keep one another accountable and take responsibility when issues arise.
- Challenge, Decide, and Commit: We engage in proactive support, active listening, and healthy conflict to reach the best outcomes. We value diverse perspectives and, once a decision is made, we commit to it fully.
- Empower and Grow: We enable, trust, and coach one another toward high performance, always thinking and acting like owners. We seek growth, apply feedback, and support the development of our peers.
- Respect, Transparency, and Clarity: We strive for clear, respectful, and open communication with no surprises. We simplify complex information so everyone knows the "what, why, and how".
❤️🔥 What you will love about us:
- A diverse global team of 75 nationalities (and counting!)
- Virtual or In-person Coaching Sessions with the Fürstenberg Institut
- Physical health support with Urban Sports Club
- Annual learning budget of 750€
- 4 Volunteer days per year
- 15 remote business days per year to work abroad
- BVG monthly discount to drive you everywhere in Berlin
- Exclusive Grover Tech discount for you & your loved ones
- Engaging, open office located in Berlin-Schöneberg with regular events
Embark on a rewarding journey with us, where your impact is felt, and together, we cultivate a more circular world. 💚
We are looking forward to e-meeting you! 🚀
Skills Required
- 3 to 5 years of experience in B2B account management, key or strategic accounts, or commercial customer success with an NRR or expansion target
- Experience growing existing accounts through upselling and cross-selling, with measurable results
- Experience owning renewals and protecting revenue against downgrades at contract or subscription end
- Experience meeting customers, running business reviews, and maintaining account plans
- Ability to build and manage expansion and renewal forecasts
- Strong presentation, relationship management, and stakeholder management skills across procurement, IT, finance, and operations
- Comfort working with a high-volume recurring revenue model
- Experience with a CRM such as HubSpot, Salesforce, or Pipedrive
- Ownership mentality and accountability for account revenue
- Fluent German at C1 minimum
- Strong English skills
- Experience in subscription, leasing, or Device-as-a-Service models
What We Do
Grover is Europe’s market leader in technology rentals, enabling people to subscribe to tech products monthly instead of buying them. Founded in 2015 by Michael Cassau, Grover’s mission is to create the most innovative ways for everyone – both private customers and businesses – to get the tech they want. With Grover, subscribers get access to a wide range of over 3,000 tech products, including smartphones, laptops, virtual reality (VR) gear, wearables and smart home appliances on a flexible monthly rental basis. Grover’s service allows its users to keep, switch, buy, or return products depending on their individual needs and budget. Rentals are available in Germany, Austria, the Netherlands, Spain and the United States on GROVER.COM, as well as – in Germany – through Grover’s online and offline partner network, including Europe’s leading electronics retail group, MediaMarktSaturn. Grover is a pioneer in the advancement of the Circular Economy and the number of circulations has been over 500,000 devices. Its business model of renting out tech products to several users across their life cycle allows maximum value to be extracted from each product and reduces e-waste. With a total financing volume of around €1.4bn, and 400+ employees, Grover is one of Germany’s best-funded scale-ups.
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