At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
As a B2B Customer Specialist for our multinational automotive client, you will enjoy the automotive industry and talking shop with your own portfolio of customers. You will move seamlessly between sales and promotions, order taking, and complaint handling to visits offsite with your customers when required.
Are you a hospitality or retail worker who lives and breathes motorsport? Do you spend your weekends watching Supercars, analyzing F1 tire strategies, or working on your own project car? It’s time to take that passion off the bar floor and bring it into a professional corporate career. Join Probe CX as a B2B Customer Specialist supporting a premier nationwide automotive trade network.
The Role
Talk Shop with the Pros - Forget cold calling or dealing with angry retail shoppers. You will be looking after a warm, established network of mechanical workshops and trade businesses. Your job is to listen to their needs, order their parts, and introduce them to premium tool ranges - essentially talking shop with mechanics all day.
Key Details
Monday to Friday 8.30am - 4.36pm
Start ASAP
No weekends or public holidays!
Full time 38 hours per week.
Location: La Trobe Street, Melbourne CBD
Australian Based Role
Successful applicants will need to complete a Nationally Coordinated Criminal History Check
4 week shutdown period in December January
Australian drivers licence
What You’ll Be Doing
Manage a portfolio of business customers end to end for a well known automotive brand
Promote and sell our brand, take orders and be able to visit our customers with our client when required
Handle complaints while ensuring our customers get the best possible outcome
Multi task and deliver exception sales and service
Be tech savvy and experienced in working on spreadsheets and CRM systems
Your Profile
The Automotive Edge: You have a genuine passion for cars, motorsport, or mechanical trade gear. You can hold an authentic conversation and build immediate rapport with local mechanics and workshop owners.
The Communication Superpower: You are high-energy, confident, and thrive on building long-term relationships rather than just handling transactional, next-in-queue calls.
Goal-Oriented Mindset: You enjoy working toward targets and KPIs. Whether it's hitting a personal best or helping your team succeed, you are motivated by achieving results.
Your Digital & Technical Skills
Tech-Savvy & Adaptable: You are highly comfortable navigating multiple computer screens, tabs, and systems simultaneously. If you've used modern retail/hospitality POS setups, booking systems, or basic office platforms, you have the foundations we are looking for.
Data Accuracy: You understand that the details matter. You possess strong typing skills and the ability to capture clean, accurate customer details and pipeline updates in a CRM database while speaking with clients.
What’s in it for you?
Progression through our global internal career pathways and high-performance culture.
Robust wellness program, including a 24/7 personal safety and support service.
Exclusive Flare discounts on groceries, fuel, fashion, and entertainment.
Bonuses for successful employee referrals.
A diverse culture that celebrates your 100% authentic self.
Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
Skills Required
- Experience in hospitality or retail
- Passion for automotive or motorsport
- Ability to manage customer complaints
- Proficiency in CRM systems and spreadsheets
- Completion of National Criminal History Check
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
