B2B Commercial Operations Manager

Position Summary

Why join our team?
This role is pivotal to the SEUK MX B2B Division and will have a key part in enabling the division to build upon success to date, and drive growth across our different product categories in Smartphone, Tablet, MEP and Services.
The B2B Commercial Operations Lead will support the creation, maintenance, and management of the IM B2B plan in terms of Stock, Sales and Revenue.
You will play a key role in supporting the B2B Leadership team focusing on harnessing insights, and driving the sales teams to achieve their revenue and key critical metric targets.
In addition working with each of the sales channels/leads to ensure accurate forecasting is in place, for the defined period and in monitoring performance and driving teams to ensure that their commitments for uplifts of intake are best based on agreed investment levels.
Working closely with finance, supply chain and the account teams to guarantee that the plan is continuously optimised.

Role and Responsibilities

Your key responsibilities

• Accountable for the daily management of the IM B2B plan assessing volume and value and drive initiatives to drive the plan further. Go deep to understand what is behind the performance and make strong timely recommendations on how to correct or offset. Work with internal collaborators to rapidly raise areas of concern and build effective solutions to return performance back to the plan.

• Lead the quarterly commercial planning process for B2B, identifying and assessing initiatives that will ensure success in the plan and overcome barrier.

• Be primary approver for sales deduction investment into B2B customers, assessing the commercial benefit, structure and alignment to the B2B Strategy, Product Plan and key investment metrics.

• Consolidate, interpret and communicate current trading performance with the Sales and leadership team, in order to support decision making, corrective action and capitalise on opportunities.

• Develop data driven insights to help define the B2B product strategy, to enable sales and marketing teams to deliver revenue and market share targets.

• Create tools, documentation and reports to support the efficient planning, management and status of the B2B business.

• Work with wider peer group (including PM, Operations, sales) to optimise processes and implement HQ inspired changes to Sell In, ensuring alignment and consensus with a clear feedback loop and issue management.

• Coordinate with the Commercial Operations manager to ensure HQ deadlines for Sell Out reporting are achieved timely each month.

• Be accountable for Salesforce & context system, liaise with HQ & 3rd party provider to ensure the data assembled and reported support the tracking and management of B2B pipeline & renewal opportunities.

Your key people management responsibilities

• Provide clarity on strategy, team purpose & value and define the key areas of focus and direction.

• Support the development of your team through regular mentoring, coaching and feedback, 1:1s and on the job learning opportunities.

• Role model inclusion for your team to build trust and psychological safety.

• Ensure communication with your team is a core focus area including cascade of information from LT’s and relevant business updates.

• Manage the on boarding, off boarding process and the entirety of the colleague lifecycle process for all team members.

• Manage all annual people management cycles such as goal setting, evaluation and salary reviews to a high quality and in a timely manner.

• To be accountable for ensuring your team are compliant with company processes and procedures; such as compliance, meeting mandatory business cyclical deadlines, and understanding the company values.

What we need for this role

To be successful, you will possess the following skills and attributes:

• Excellent skills in Microsoft Excel to manipulate, construct and present business data

• Commercially astute & highly analytical - with the ability to analyse data and articulate clearly the trends and implications of the data

• Strong verbal, written and presentation skills.

• Ability to de-escalate/solve problems and provide direction for resolution where required.

• Highly motivated and passionate about what they do.

• Experience of working with different cultures

• Educated to degree level or equivalent

• Experience in the IT and / or mobility market

• Experience in a Supply Chain or Commercial role would be beneficial

• Proven exposure of creating & implementing a structured channel plan and in leading that to successful conclusion

• Good project management skills, and demonstrated competence of achieving results through cross-functional teams

 What does success look like?

• Excellent analytical and technical skills to interpret, construct, present and share insights and actual sales performance

• Motivation to work efficiently in-line with weekly, monthly and quarterly SEUK trading cycle, and keep the team abreast of pertinent metrics to aid business decision making

• Succeeding in a fast paced environment and adaptable to change

Skills and Qualifications

Benefits of working at Samsung include

• Hybrid working – 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Car allowance

• Pension contribution

• Three volunteering days each year

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

• Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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