B2B Account Manager

About Us

Global Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.

Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. They include support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more. We build trust, and value long-term partnerships that allow our customers, and our team to grow together.

We are seeking a dedicated Account Manager to communicate and oversee our B2B client relations. In this role, you will be responsible for the management, success and execution of the existing projects, ensuring the high satisfaction of the business operators.

If you are proactive, detail-oriented, and passionate about client success, we would love to hear from you!

Day-to-day activities:

• Daily communication with the team: emails, chat, calls or team meetings with all departments within the company, responsible for any task, related to an ongoing project.
  
• Daily communication with clients: emails, chat, calls or meetings with B2B clients, ensuring project meets client’s standards and initially established scope.
  
• Identifying and resolving potential issues: Throughout the course of the project, handle any changes of scope, ETAs, and other issues that might arise. Ensure that these issues are resolved effectively in order to keep the project on track. 
  
• Receive and present client feedback: Throughout the course of the project, clients will have questions, suggestions or requests. These need to be properly outlined and presented to management and relevant teams, to assess their potential value/cost.
  
• Create and maintain documentation: Prepare and keep updated any documents that could be used during any stage of a project, such as guides, overviews, templates, etc.
  

You are the ideal candidate if you have:

• Excellent communication skills in English, both verbal and written;
  
• Advanced computer skills (Microsoft office applications experience is a must), researching and data gathering skills, good social media knowledge;
  
• Comfortable working directly with the client’s marketing professionals;
  
• Self-starter with a positive, can-do attitude and good problem-solving skills;
  
• Very organized, able to juggle multiple priorities and meet reasonable deadlines.

What we offer:

• Competitive remuneration package and social benefits;
  
• Position on a standard working hours;
• Food vouchers;
• Special occasion gift vouchers, Newborn bonus;
  
• Premium Health Insurance coverage;
• Discount on Multisport / CoolFit card;
• Free snacks and beverages in the office and Happy Hour on Fridays;
• Friendly work environment with positive teammates;
• Team-building activities;
• Challenging and interesting projects;
• Great office locations in Sofia and Plovdiv.
  

If you are interested, please send us CV in English.

All applications will of course be treated in the strictest confidentiality.

Only the short-listed candidates will be contacted.