Why Choose Us:
We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
General Description:
The Account Manager – Client Retention plays a key role in maintaining and strengthening long‑term customer relationships. This role focuses on delivering exceptional service, identifying opportunities to enhance client satisfaction, and proactively reducing churn within an assigned book of business. Using a consultative approach, the Account Manager ensures clients receive the right Waste Connections solutions to meet their evolving needs while fostering loyalty and long-term partnerships.
As an Account Manager with us, the minimum responsibilities are:
Manage and nurture an assigned book of business, serving as the main point of contact for all client needs within Hamilton territory.
Drive client retention efforts by building strong relationships, understanding account trends, and proactively addressing potential issues.
Cultivate a deep understanding of each customer’s operations, service requirements, and pain points to provide tailored recommendations.
Monitor account activity, identify service improvement opportunities, and collaborate with internal teams to implement solutions.
Engage in regular outreach (calls, meetings, on-site visits when needed) to maintain a personal connection with key decision makers and influencers.
Respond promptly to customer concerns and inquiries, ensuring timely resolutions and a consistently positive client experience.
Use Salesforce CRM to document interactions, track account insights, and maintain accurate customer records for follow-up and reporting.
Identify opportunities for account expansion, including service upgrades or cross-selling where appropriate, while prioritizing retention goals.
Support churn reduction strategies, working closely with the District team to understand risk indicators and intervene before issues escalate.
Maintain strong communication and presentation skills, effectively conveying value and reinforcing long-term partnership benefits.
What We Need From You:
3-4 years of solid business to business (B2B) sales experience
Experience with contract selling will be an asset
Excellent communication and time management skills
Knowledge of Microsoft Office (word, excel, etc.)
Knowledge of Salesforce, or comparable CRM tool is a plus
Must have own vehicle for existing customers and new prospects
What You’ll Get From Us:
Base salary of $55k annually plus monthly uncapped commission
Comprehensive benefits package
Annual Chairman’s Club recognition for top national performers
Skills Required
- 3-4 years of B2B sales experience
- Experience with contract selling
- Excellent communication skills
- Time management skills
- Knowledge of Microsoft Office
- Knowledge of Salesforce or comparable CRM tool
- Must have own vehicle
What We Do
Waste Connections, Inc. is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets in the U.S. and Canada. Through its R360 Environmental Solutions subsidiary, the Company is also a leading provider of non-hazardous oilfield waste treatment, recovery and disposal services in several of the most active natural resource producing areas in the United States, including the Permian, Bakken and Eagle Ford Basins. Waste Connections serves more than six million residential, commercial, industrial, and exploration and production customers from a network of operations in 39 states, six provinces and the District of Columbia. The Company also provides intermodal services for the movement of cargo and solid waste containers in the Pacific Northwest. Our corporate strategy targets secondary and suburban markets that have strong demographic growth trends and where competitive barriers to entry can be developed. We seek to avoid highly competitive, large urban markets and target markets where we can provide either non-integrated or integrated solid waste services under exclusive arrangements, or markets where we can be integrated and attain high market share. We are a leading provider of solid waste services in most of our markets, and approximately 50% of our revenues are derived from market areas where we have franchise or exclusive rights to provide our waste services.
