ABOUT THE COMPANY:
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
ABOUT THE UNIT:
Restock Operations Unit caters to the new service of the Company, Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.
ABOUT THE JOB:
As an Account Manager you are expected to cultivate and nurture strong, long-term relationships with key clients while driving business growth and revenue. This entails understanding the unique needs and objectives of each Ninja Restock client, developing tailored solutions to meet those needs, and ensuring the successful delivery of services. With a focus on account management, business development and performance management while collaborating closely with Sales and Operational teams within Ninjavan Philippines
Main Duties:
- Assist the Senior Account Manager in building and maintaining strong relationships with existing clients.
- Coordinate with internal teams, including operations, middle mile/haul, and sort, to ensure smooth logistics operations for Ninja Restock client shipments.
- Maintain accurate records of client interactions, agreements, and service requirements.
- Monitor the progress of orders and shipments, ensuring timely delivery and addressing any delays or issues as they arise.
- Work closely with internal teams to address any service or operational issues that may arise, ensuring timely resolution to maintain client satisfaction.
- Escalate complex issues to the Senior Account Manager or appropriate stakeholders for further assistance and resolution.
- Support the Senior Account Manager in identifying upsell and cross-sell opportunities within existing client accounts.
- Assist in preparing sales presentations, proposals, and business reviews for client meetings.
Qualifications:
- A graduate of Bachelor's degree in Business Management, Economics, Management Engineering or any business related courses
- Experience in managing or handling accounts in the FMCG, Beauty and Wellness, Pharma or other General Trade Industries
- Proven track record of success in B2B account management, preferably within the transport or logistics industry.
- Strong understanding of transport and logistics operations, processes, and technologies.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to think strategically, analyze data, and develop actionable insights and recommendations.
- Proficiency in CRM software, Microsoft Office Suite, and other relevant tools and applications.
- Demonstrated ability to work effectively in a fast-paced, dynamic environment, both independently and as part of a team.
Why join us?
✔️ We have a hybrid work setup and flexible work arrangements to support work/life balance.
✔️ We recognize and reward your valuable contribution through a competitive compensation and a series of recognition programs.
✔️We provide Paid Time Offs and Wellness Leaves to support your overall well-being.
What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
