ABOUT THE COMPANY:
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
ABOUT THE UNIT:
Restock Operations Unit caters to the new service of the Company, Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.
ABOUT THE JOB:
As an Account Executive, your core focus revolves around motivation and customer orientation. Your primary duty involves fostering enduring relationships with our current clients, ensuring not only that their needs are fulfilled but also surpassed. Additionally, you'll be responsible for addressing and resolving any concerns raised by shippers. This entails elucidating their complaints, pinpointing the root cause of issues, presenting optimal solutions, facilitating prompt corrections or adjustments, and diligently following up to guarantee resolution. Essential attributes for success in this role include a profound comprehension of logistics operations, exceptional communication prowess, and an unwavering commitment to delivering exceptional value to our clients.
Main Duties:
- Serve as the secondary point of contact for assigned clients, when needed to support the needs of their Partner Account Managers.
- Conduct regular check-ins with Restock Account Managers to understand their evolving needs, preferences, and challenges to provide support with Restock clients.
- Maintain accurate records of client interactions, transactions, and service agreements using CRM software.
- Collaborate with other operational and commercial teams to provide request of Restock Clients.
- Track key performance indicators (KPIs) related to client satisfaction, retention rates, and revenue growth.
- Generate accurate invoices for services rendered to clients, ensuring compliance with contractual terms and pricing agreements.
- Review and verify billing data for accuracy, including rates, quantities, and discounts.
- Coordinate with internal departments (finance, operations, etc.) to resolve any discrepancies or billing errors.
Qualifications:
-Experience in managing or handling accounts in the FMCG, Beauty and Wellness, Pharma or other General Trade Industries
- 2 to 3 years of supervisory, and data analysis and sales operations experience
- Proven track record in managing team of minimum 5 customer support executives
- Proficient in handling spreadsheets (Google Sheets or Microsoft Excel)
- Strong administrative skills
- Computer literacy in order to type up reports, results and details of customer interaction
- Able to work on arranged shift schedule
- Excellent verbal and written communication skills
Why join us?
✔️ We have a hybrid work setup and flexible work arrangements to support work/life balance.
✔️ We recognize and reward your valuable contribution through a competitive compensation and a series of recognition programs.
✔️We provide Paid Time Offs and Wellness Leaves to support your overall well-being.
What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
