Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.
Application Support Engineer Tier 1A
Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Application Support Engineer Tier 1A, you’ll play a vital role in delivering exceptional support to internal teams and business clients by resolving complex technical challenges, improving customer experiences, and driving continuous product improvement. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.
OPPORTUNITY HAPPENS HERE — REALIZE YOURS
Alongside the best and the brightest, you will regularly:
Become a trusted technical advisor for internal teams and business clients, helping resolve complex application, connectivity, and data-related issues with confidence and expertise.
Investigate, analyze, and troubleshoot software and service challenges, uncovering root causes and delivering effective solutions that drive customer success.
Manage multiple customer cases in a dynamic environment while providing proactive communication, timely updates, and an exceptional support experience.
Partner closely with Engineering, Development, and Product teams to escalate critical issues, influence product enhancements, and improve overall system performance.
Transform technical concepts into clear, actionable information that empowers both technical and non-technical audiences.
Contribute to continuous improvement by identifying recurring trends, documenting solutions, and creating resources that enhance product quality and support effectiveness.
ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT
Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Application Support Engineer Tier 1A, these skills are essential for success:
Abilities: Strong problem-solving, analytical, and critical-thinking skills with the ability to troubleshoot complex technical issues, manage multiple priorities in a fast-paced environment, and communicate technical concepts effectively to both technical and business audiences.
Experience: The ideal candidate brings 3+ years of experience providing end-user technical support for software applications. Experience working with SQL databases (MS SQL, Oracle, or similar), reviewing CSV and fixed-format files, and leveraging data analysis to research and resolve technical issues is essential.
Education: Equivalent combination of relevant technical support experience, skills, and training.
Location: Bangalore, India
BECAUSE WE CARE, WE OFFER:
A flexible work environment
Competitive salaries, paid vacation, and holidays
Robust professional development programs
Comprehensive health, wellness, and financial packages
SHARED AMBITION. INSPIRED FUTURE.
At Alegeus, our success is guided by our aligned vision and values—it is how we work together and collaborate to achieve our goals.
People First. We pride ourselves in bringing talented people together and treating one another with care.
Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.
“I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked.” - Alegeus employee
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We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.
We are taking an “inside-out” approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally. In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].
Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.
Skills Required
- 3+ years of experience providing end-user technical support for software applications
- Experience working with SQL databases, including MS SQL, Oracle, or similar
- Experience reviewing CSV and fixed-format files
- Experience using data analysis to research and resolve technical issues
- Strong problem-solving, analytical, and critical-thinking skills
- Ability to troubleshoot complex technical issues and manage multiple priorities
- Ability to communicate technical concepts effectively to technical and business audiences
- Equivalent combination of relevant technical support experience, skills, and training
Alegeus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alegeus and has not been reviewed or approved by Alegeus.
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Healthcare Strength — Benefits include comprehensive medical, dental, vision, and mental‑health support, with indications of affordable single‑coverage premiums. This breadth aligns with a benefits‑technology focus and is presented as a program strength.
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Retirement Support — A 401(k) program with employer matching and significant company contributions is highlighted, alongside a defined vesting schedule. Retirement savings support is positioned as a core element of the package.
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Leave & Time Off Breadth — Generous or “unlimited” PTO and paid holidays are emphasized within the offering. Time off breadth appears strong, even if practical usage may vary by team norms.
Alegeus Insights
What We Do
Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts (including FSAs, HSAs, HRAs, wellness incentive, dependent care, and commuter accounts), the industry’s most widely-used benefit debit card, and powerful consumer engagement solutions to help consumers optimize their healthcare spending and maximize their healthcare savings. Over 300 clients - including health insurance plans, third party administrators and financial institutions - leverage Alegeus’ deep expertise and proven technology to administer benefit accounts for more than 30 million members and process more than $9.1 billion in consumer healthcare payments annually.
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