- Hybrid Work Options, Paid Time Off, and Paid Holidays
- Medical, Dental, Vision, and 401(k) with employer match contributions
- Stability to grow alongside hard workers in a collaborative environment with opportunities to grow professionally
The Sr. Technical Consultant working on the Subject Matter Expert team would be focused on architecting and implementing various IT Infrastructure technologies as mentioned below with an emphasis on standards, onboarding/offboarding, tool optimization, escalations and proactive measures to enhance customer environments.Essential Duties and Responsibilities:
- Design and implement Azure Virtual Desktop (AVD) solutions to meet client requirements.
- Provide expert guidance on best practices for AVD deployment, configuration, and optimization.
- Troubleshoot and resolve complex issues related to AVD environments.
- Collaborate with clients to understand their business needs and translate them into technical solutions.
- Conduct assessments and provide recommendations for AVD infrastructure improvements.
- Stay up to date with the latest AVD features, updates, and industry trends.
- Maintain public cloud server infrastructure and ensure system uptime SLAs.
- Provide proactive recommendations and upkeep of customer environments in tenant organizations.
- Manage infrastructure reporting, alert management, troubleshooting, and tuning.
- Maintain certifications with technology partners.
- Troubleshoot customer issues urgently and effectively.
- Install and implement systems and solutions.
- Conduct post-sales technical follow-ups and provide remote customer support.
- Track work orders and incidents through an electronic help desk system.
- Manage and resolve issues promptly.
- Prioritize tasks and meet deadlines with excellent time management skills.
- Demonstrate excellent troubleshooting and assessment skills.
- Exhibit outstanding written and verbal communication skills.
- Be a team player with exceptional customer service skills.
- Mentor and guide peers, assisting teammates as needed.
- Submit timesheets, expense reports, and documentation on or before deadlines.
- Stay updated on market trends, theories, and new methodologies; embrace change.
- Assist with change-management activities.
- Prepare and deliver complete and concise documentation for all projects and tickets.
- Present progress reports to immediate supervisors and/or Project Managers.
- Manage multiple projects in a fast-paced environment.
- Quickly turn business problems into technical solutions.
- Participate in on-call schedules, serving as a high-level escalation point for Azure AVD and VDI issues.
- Associate’s Degree required (Bachelor’s Degree preferred)
- 10+ years hands-on IT experience
- 5+ years hands-on VDI solutions
- Certifications
- Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
- Microsoft Certified: Azure Administrator Associate (AZ-104) (preferred)
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305) (preferred)
- Areas of Expertise:
- General Concepts of Virtual Desktop Infrastructure
- Azure Virtual Desktops (AVD/WVD/W365)
- Azure Local/Azure Stack HCI
- Remote Desktop Services (RDS)
- General Virtual Desktop Infrastructure (VDI) concepts including Citrix DaaS
- Azure Active Directory (AAD)
- Azure Networking and Security
- Monitoring and performance tuning of AVD environments
- General Concepts of Virtual Desktop Infrastructure
Skills Required
- Associate's Degree required (Bachelor's Degree preferred)
- 10+ years hands-on IT experience
- 5+ years hands-on VDI solutions
- Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
- Microsoft Certified: Azure Administrator Associate (AZ-104) (preferred)
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305) (preferred)
What We Do
Centre Technologies is a full-service IT consulting and managed services provider headquartered in Texas, with a focus on mid-sized businesses. As a trusted IT partner for well over a decade, Centre is recognized for its local experience and enterprise-grade cloud and cybersecurity solutions. Centre is committed to helping organizations harness the power of technology to maximize their operational efficiency and exceed their business goals. - Tailored IT Blueprint™ (business technology ecosystem) - 24x7 Secure Managed Services - 24x7 Managed Threat Containment (SOCaaS) - Secure by Default Microsoft 365 - Business Continuity solutions - Cloud Readiness Assessments - Cloud Migrations - Microsoft Azure (IaaS) - Secure Private Cloud Hosting - Disaster Recovery-as-a-Service (DRaaS) - Cloud Security (CDR) - Network Security (NDR) - End-Point Device Security (EDR) - Employee Security Awareness Training - Continuous Security Assessments - Managed Backups - Backup-as-a-Service (BaaS) PROVEN EXPERTISE: - SOC 2 Type II - DellEMC Platinum Partner - Gold Microsoft Partner - Cisco Partner Select Certified - Citrix Premier Service Provider - RingCentral Certified Communications Professional - Microsoft Partner Gold Datacenter - Microsoft Partner Gold Cloud Platform - Microsoft Partner Gold Cloud Productivity - Microsoft Partner Silver Messaging - Microsoft Partner Gold Small and Midmarket Cloud Solutions - Microsoft Partner Gold Enterprise Mobility Management RECOGNITIONS: - Inc. 5000 - MSPmentor® 501 - FastTech 50 - CRN Next-Gen 250 - CRN Fast Growth 150 - CRN Solution Provider 5000 - HBJ List of "Largest Houston-Area Cyber Security Companies" - Dallas/Fort Worth's Best and Brightest® Companies to Work For - Houston's Best and Brightest Companies® to Work For - Houston Chronicle Top Work Places - HBJ Fast 100
