The Role
Manage and optimize VDI across on-prem Ominissa Horizon and Azure Virtual Desktop. Own AVD design, capacity planning, image and host pool lifecycle, monitoring, patching, and troubleshooting session/connectivity/profile performance. Act as Tier 2/3 escalation, support DR/failover, security hardening, automation, and cost/performance optimization.
Summary Generated by Built In
The Azure Systems Administrator (VDI / End User Compute) is responsible for supporting, maintaining, and optimizing the organization’s virtual desktop infrastructure (VDI) across both on-premises Ominissa Horizon and Azure Virtual Desktop (AVD) environments.
This role focuses on ensuring reliable, secure, and high-performing desktop delivery platforms while supporting the transition from legacy VDI infrastructure to modern, cloud-based solutions.
The position operates as a Tier 2/3 technical resource, responsible for troubleshooting, performance tuning, and contributing to continuous improvement and automation initiatives across VDI platforms.
This role focuses on ensuring reliable, secure, and high-performing desktop delivery platforms while supporting the transition from legacy VDI infrastructure to modern, cloud-based solutions.
The position operates as a Tier 2/3 technical resource, responsible for troubleshooting, performance tuning, and contributing to continuous improvement and automation initiatives across VDI platforms.
Job Responsibilities
Essential Functions:
- Own the design, architecture, and lifecycle strategy of the Azure Virtual Desktop (AVD) platform
- Define and maintain VDI platform standards, configurations, and governance controls
- Lead capacity planning, scaling strategy, and long-term platform optimization
- Monitor system health, performance, and availability
- Perform maintenance including patching, updates, and image management
- Manage golden images, host pools, and desktop pools
- Troubleshoot session performance, connectivity, login and profile issues
- Act as Azure escalation point for Desktop Support and our Call Center IT team
- Exercise independent judgment in resolving complex system challenges impacting business operations
Secondary Functions:
- Assist the Cloud Systems team with other workload requirements
- Support failover and DR processes
- Analyze usage trends and resource consumption
- Optimize for performance and cost efficiency
- Support implementation of security controls
- Assist in hardening VDI images
- Identify automation opportunities
- Contribute to scripting and documentation
- Other duties as assigned by the VP of IT Operations and Information Security Manager
Position type
- Full time
Expected hours of work:
Mon-Friday (Friday Work from home)
Travel:
5%
Job Qualifications
Education/Certifications:
- Associates degree in Computer Science or equivalent experience
- Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
- Microsoft Azure Administrator (AZ-104)
Experience:
- 2+ years VDI/Azure experience
- Experience with Ominissa Horizon and Azure Virtual Desktop
- Knowledge of Azure Cloud and Windows Desktop environments
- Microsoft ENTRA experience
- Microsoft Intune experience
Skills and Qualifications:
- Azure Virtual Desktop (AVD) administration
- Ominissa/VMware Horizon administration and troubleshooting
- Windows 10/11 desktop support in VDI environments
- Active Directory / Microsoft Entra ID management
- VDI architecture fundamentals (pools, images, session hosts)
- Basic networking (DNS, VPN, latency troubleshooting)
- System monitoring and performance analysis
- Patch management and image lifecycle management
- Ability to operate as Tier 2/3 escalation for complex incidents involving VDI and Azure
- Strong problem-solving and root cause analysis skills
- Experience supporting large-scale or call center VDI deployments
Key Characteristics
- Strong troubleshooting skills
- Focus on performance and reliability
- Automation mindset
- Collaborative team player
Strategic Value
- Supports transition to Azure Virtual Desktop
- Improves scalability and cost efficiency
- Enhances end-user experience
Physical Requirements: N/A
Benefits
- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- 401(k) Plan with Company Match
- Generous Paid Time Off
- 10.5 Paid Holidays
- Career Development Opportunities
About
At Group O, it’s our employees who we value most. That’s why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees’ health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future.In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees.
Skills Required
- Associate degree in Computer Science or equivalent experience
- Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
- Microsoft Azure Administrator (AZ-104)
- 2+ years VDI/Azure experience
- Experience with Ominissa Horizon and Azure Virtual Desktop
- Knowledge of Azure Cloud and Windows desktop environments
- Microsoft Entra / Entra ID experience
- Microsoft Intune experience
- AVD administration and VDI architecture fundamentals (pools, images, session hosts)
- Ominissa/VMware Horizon administration and troubleshooting
- Windows 10/11 desktop support in VDI environments
- Active Directory / Microsoft Entra ID management
- Basic networking knowledge (DNS, VPN, latency troubleshooting)
- Patch management and image lifecycle management
- Ability to operate as Tier 2/3 escalation for complex VDI and Azure incidents
- Experience supporting large-scale or call center VDI deployments
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The Company
What We Do
Group O is an end-to-end business process outsourcing provider specializing in innovative, technologically driven marketing, supply chain, and packaging solutions. The Marketing Division specializes in loyalty and reward program management utilizing O-vations™ Loyalty and Reward platform, Omni-channel customer care and sales centers, as well as program analytics and supportive creative services. The Supply Chain division is committed to giving clients a competitive edge through comprehensive solutions. Services include kitting and sub-assembly, forward and reverse logistics, device management, spend management and order and inventory management solutions. The Packaging Division is dedicated to keeping client packaging operations running efficiently by procuring and distributing packaging materials, maintaining equipment, and optimizing packaging materials utilizing Smart Audit™ Analysis. Headquartered in Milan, IL, Group O is one of the largest Hispanic-owned companies in the United States with more than 1,200 employees. To learn more, visit www.GroupO.com.
