Softchoice

Azure Support Engineer (L3/L4)

Posted Yesterday

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Hiring Remotely in IND

Remote

Expert/Leader

Cloud • Information Technology • Productivity • Security • Software

The Role

Provide L3/L4 Azure support across multi-tenant environments: monitor and manage Azure IaaS/PaaS, respond to critical incidents, perform RCA, automate operational tasks, optimize cost and governance, collaborate with Microsoft and vendors, and maintain runbooks and client communications including on-call rotations and EST overlap.

Summary Generated by Built In

Job Summary & ResponsibilitiesRequired Skills-

10 years of total experience and more than 5 years of experience in technical support, cloud operations, or infrastructure management, preferably within Managed Services (MSP) environments supporting multiple client tenants at scale.
Deep expertise in Microsoft Azure services, including:
Strong hands-on experience with Azure IaaS, including design considerations for high availability, scalability, and security.
Proficiency with automation and scripting tools:
Solid understanding of ITIL processes (Incident, Problem, Change Management) and experience working in SLA-driven environments with ticketing systems.
Experience with monitoring and observability tools:
Strong knowledge of hybrid cloud and on-prem integration:
Hands-on experience with Windows, including troubleshooting OS-level issues in cloud environments.
Experience with virtualization and on-prem technologies:
Strong understanding of Azure cost management and optimization strategies, including:
Familiarity with Azure billing constructs and support models:
Optional Experience using 3rd-party tools such as:
Compute: Virtual Machines, App Services
Networking: VNets, NSGs, VPN Gateway, ExpressRoute, Load Balancers
Identity: Entra ID (Azure AD), RBAC, Conditional Access
Data: Storage Accounts
End-user platforms: Azure Virtual Desktop (AVD) - Required
PowerShell
ARM / Bicep templates (infrastructure as code)
Exposure to Terraform (good to have)
Azure Monitor, Log Analytics
Microsoft Defender for Cloud - Optional
Azure Policy and governance controls - Optional
Azure Arc, Azure Stack / Azure Local
Windows Server, Hyper-V
Storage Spaces Direct (S2D) - Optional
Reserved Instances (RIs), Savings Plans – Must have
Azure Hybrid Benefit (AHB) Optional
Right-sizing and auto-scaling recommendations – good to know
CSP, EA, MCA subscriptions optional
Subscription design, consolidation, and migration strategies - optional
CloudHealth (VMware Tanzu) for cost optimization
LogicMonitor (or similar) for infrastructure monitoring

Good to have skills: Experience working in multi-tenant MSP environments, handling multiple customer subscriptions simultaneously.

Strong ability to prioritize competing incidents and workloads under pressure.
Experience with DevOps practices, CI/CD pipelines, or Git-based workflows (nice to have).
Familiarity with compliance frameworks (ISO, SOC, NIST) and their implementation in Azure.
Strong customer-facing communication skills, especially in escalations and executive updates.
Ability to own issues end-to-end, from triage through resolution and post-incident improvement.

Certifications-

Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Certified: Azure Solutions Architect Expert (AZ-305) – optional
Azure Security Engineer (AZ-500)
Azure Network Engineer (AZ-700)
ITIL Foundation (v4)

Preferred Qualifications

Key Responsibilities-
Operations & Support
- Monitor, manage, and maintain day-to-day operations of Azure environments, ensuring high availability and performance
- Respond to alerts, incidents, and service requests in a 24x7 support environment, including participation in on-call rotations
- Troubleshoot and resolve complex Azure infrastructure and platform issues across IaaS and PaaS services
- You would be working in EST hours (7.30am to 3pm EST/5pm to 12.30am IST). Post 6 months you would be required to work EST hours (at least 5 hours of overlap)
Incident & Escalation Management
- Act as an escalation point for Priority 1 / critical incidents, driving end-to-end resolution with urgency
- Perform root cause analysis (RCA) for major incidents and document findings for continuous improvement
- Collaborate with Microsoft support and third-party vendors to resolve complex platform issues
Automation & Optimization
- Develop and maintain automation scripts for routine operational tasks, deployments, and remediation activities
- Identify opportunities for continuous improvement, cost optimization, and operational efficiency across client environments
Governance & Security
- Define and enforce Azure Policy, RBAC, and tagging standards to support governance, compliance, and chargeback/showback models.
- Provide recommendations and support for improving security posture, including Defender for Cloud and best practices.
Client & Stakeholder Engagement
- Provide technical guidance to clients and internal teams on:
- Maintain clear communication during incidents, including regular updates and post-incident summaries.
Documentation & Knowledge Sharing
- Create and maintain technical documentation, runbooks, and knowledge base articles.
- Deliver mentorship sessions and knowledge sharing within the team on Azure services, security, and governance.

Skills Required

10 years total experience with more than 5 years in technical support, cloud operations, or infrastructure management (preferably MSP)
Deep expertise in Microsoft Azure services
Hands-on experience with Azure IaaS design for high availability, scalability, and security
Azure Virtual Desktop (AVD)
PowerShell scripting for automation and remediation
ARM / Bicep templates (Infrastructure as Code)
Experience with Azure Monitor and Log Analytics
Solid understanding of ITIL processes and experience in SLA-driven ticketing environments
Experience with hybrid cloud and on-premises integration
Windows Server troubleshooting and Hyper-V experience
Reserved Instances (RIs) and Savings Plans knowledge
Microsoft Certified: Azure Administrator Associate (AZ-104)
Azure Security Engineer (AZ-500)
Azure Network Engineer (AZ-700)
ITIL Foundation (v4)
Experience with Azure Arc and Azure Stack / Azure Local
Experience with Terraform
Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
Experience with Microsoft Defender for Cloud
Azure Policy and governance controls experience
Storage Spaces Direct (S2D) exposure
Azure Hybrid Benefit (AHB) knowledge
Right-sizing and auto-scaling recommendations (cost/performance optimization)
CSP, EA, MCA subscription model familiarity
Subscription design, consolidation, and migration strategies
CloudHealth (VMware Tanzu) for cost optimization
LogicMonitor or similar infrastructure monitoring tool experience
Strong customer-facing communication skills and escalation experience
Ability to own issues end-to-end and participate in on-call rotations with EST overlap
Experience working in multi-tenant MSP environments handling multiple customer subscriptions
Experience with DevOps practices, CI/CD pipelines, and Git-based workflows