The Role
Designs, builds, and automates Azure and Microsoft 365 cloud platforms using infrastructure as code. Resolves complex incidents, escalations, and change requests; supports client onboarding, migrations, service improvements, and SLA management. Develops automation, mentors junior engineers, partners with cybersecurity and relationship teams, and provides senior technical sign-off. Participates in weekend and public-holiday support rotations.
Summary Generated by Built In
SUMMARY
The Azure & M365 Cloud Engineer will design, build, and automate the Azure and Microsoft 365 platforms behind our managed cloud service, with a focus on infrastructure-as-code delivery for our clients. The role will be a senior escalation point for Managed Services, vendors, and Microsoft support, and partner with architects and Cybersecurity to modernize client estates.
JOB RESPONSIBILITIES
- Troubleshoot and resolve technical support requests within agreed SLAs, escalating internally or to third parties when required.
- Manage incident processes, including Major/P1 incidents and technical escalations for global clients.
- Review and provide senior-level sign-off for changes.
- Manage complex change requests with minimal supervision from L4 engineers.
- Collaborate with L3 engineers on the onboarding and handover of new clients.
- Develop automation scripts to improve operational efficiency and reduce manual work.
- Partner with the Client Relationship Management team on client escalations and service reviews.
- Support the technical and process development of L1 and L2 engineers.
- Drive continual service improvements across processes, automation, and technical operations.
- Identify the resources, knowledge, tools, and techniques needed to complete projects and resolve incidents and service requests.
- Mentor, advise, and guide colleagues.
- Manage client expectations through clear, professional, and friendly communication.
- Participate in the remote weekend and public-holiday support rotation.
- Follow all information-security policies, processes, and obligations.
QUALIFICATIONS
- Extensive knowledge of Microsoft 365 administration, including Exchange Online, Intune, Microsoft Purview, Microsoft Defender, Conditional Access, and SharePoint Online.
- Good working knowledge of core Azure services, including virtual machines, virtual networks, Recovery Services vaults, and reservations.
- Experience migrating services from other platforms to Microsoft technologies.
- Experience with AWS administration and resource deployments.
- Advanced automation and scripting skills.
- Experience managing complex changes, Major/P1 incidents, and technical escalations.
- Ability to work independently with minimal supervision.
- Experience mentoring and developing L1 and L2 engineers.
- Strong understanding of incident, change, and service-management processes.
- Strong client communication and stakeholder-management skills.
- Ability to participate in weekend and public-holiday support coverage.
Core Technology Stack
- Microsoft 365: Exchange Online, Microsoft Intune, Microsoft Purview, Microsoft Defender, Conditional Access, and SharePoint Online
- Microsoft Azure: Virtual Machines, Virtual Networks, Recovery Services Vaults, reservations, and core identity and access services
- Automation and Scripting: PowerShell and Microsoft cloud automation tools
- Amazon Web Services: AWS administration and resource deployment
- Cloud Migration: Migration of services from third-party platforms to Microsoft cloud environments
- Service Management: Incident, change, escalation, and SLA management
Skills Required
- Extensive knowledge of Microsoft 365 administration, including Exchange Online, Intune, Microsoft Purview, Microsoft Defender, Conditional Access, and SharePoint Online.
- Working knowledge of core Azure services, including virtual machines, virtual networks, Recovery Services vaults, reservations, and identity and access services.
- Experience migrating services from other platforms to Microsoft technologies.
- Experience with AWS administration and resource deployments.
- Advanced automation and scripting skills.
- Experience managing complex changes, Major/P1 incidents, and technical escalations.
- Ability to work independently with minimal supervision.
- Experience mentoring and developing L1 and L2 engineers.
- Strong understanding of incident, change, and service-management processes.
- Strong client communication and stakeholder-management skills.
- Availability for weekend and public-holiday support coverage.
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The Company
What We Do
ScalableOS is an expert offshoring company that connects growth-focused businesses with exceptional global talent, providing tailored offshore staffing solutions to enhance business efficiency and drive growth.
