AXON System Administrator

Arthur Grand Technologies (www.arthurgrand.com) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years. 

We are a minority owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.

Arthur Grand Technologies is currently seeking a highly motivated of System Administrator for one of our clients.

Position: AXON System Administrator

Location: Arlington, VA - Hybrid

Long Term Contract

Position Overview

Client is seeking a highly motivated Mid-Level (Tier 1-2) IT Support Specialist to join the Client Video Retention Solution (VRS) Team supporting the Body Worn Camera (BWC) program office. This role is responsible for user account management, technical troubleshooting, and day-to-day IT support across a cloud-based SaaS/Axon Evidence platform. The ideal candidate is detail-oriented, communicates effectively, and possesses strong problem-solving skills. A solid understanding of networking fundamentals and basic security best practices is preferred.

Key Responsibilities

• User Account Management 
• Create, modify, and deactivate user accounts across cloud-based systems.
• Manage user permissions, groups, and access levels.
• Maintain accurate user access documentation and ensure compliance with onboarding/offboarding processes.

Technical Troubleshooting & Support

• Provide Tier 1–2 support related to cloud-based Axon Evidence VRS and applicable hardware/software.
• Collaborate and escalate complex issues to the appropriate internal team or vendors when necessary.
• Review and assess vendor release notes, updates, and scheduled enhancements for supported applications, providing periodic communication to stakeholders.
• Create, update and close internal/external tickets following SLA protocols, coordinating with the appropriate resources for resolution and next steps while prioritizing based on impact and priority level.
• Communicate ticket status updates to users and escalate when appropriate.
• Perform periodic system configuration reviews to ensure compliance with security and organizational policies.
• Contribute to the creation and maintenance of IT documentation, SOPs, periodic reports and onboarding materials.

Attention to Detail & Documentation

• Maintain detailed logs of technical activities, ticket resolutions, system changes, and user interactions. 
• Follow established procedures and contribute to updating VRS documentation and SOPs. 

Qualifications

• 2–4 years of experience in IT support, helpdesk and/or systems administration. 
• Strong troubleshooting and analytical skills. 
• Experience with user account provisioning (AD, Azure AD, SaaS identity systems). 
• Excellent communication, customer service, and documentation skills. 
• Ability to manage multiple priorities. 

Preferred Qualifications

• Familiarity with SCRUM methodologies.
• Experience with ticketing systems. 
• Exposure to cloud platforms. 
• Working knowledge of basic networking and cybersecurity fundamentals. 
• Familiarity with SSO, SAML, or identity lifecycle management. 
• Certifications are a plus (A+, Network+, Security+, Microsoft 365).

Thanks,

Afrah Faiza

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

All your information will be kept confidential according to EEO guidelines.