AWS Technical Account Manager

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is located in one of our offices in Miami, FL, Austin, TX, or Buffalo, NY with the opportunity for a hybrid schedule with 2 days remote per week.

Excellent opportunity for an experienced AWS Technical Account Manager to join our AWS Services Team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Our TAMs contribute significantly to ensuring the success of key enterprise customers, serving as a trusted advisor who helps enterprise customers optimize their use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. 

Your role:

Working in close collaboration with your assigned accounts along with the regional AWS sales leadership and technical team, the core responsibilities of the role include, but not limited to, the following:

• Develop trusting relationships with your customers, understanding their business needs, technical challenges customers outcomes and business goals 
• Make AWS service improvement recommendations that fit with your customer strategy and architecture
• Evaluate, analyze and present periodic reviews of operational performance to customers 
• Champion and advocate for customer requirements with AWS (e.g. feature request) 
• Participate in customer requested meetings (via phone) 
• Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns 
• Work directly with the support team to ensure that customer issues are resolved as expediently as possible 
• Produce and update documentation as required for both internal and customer facing purposes

Personal Skills Development

• An active and contributing member of our internal AWS technical community
• Build and maintain a strong relationship with partners and internal technical team
• Keep up to date with current and future technologies, products and strategies
• Build and enhance relationships with peers
• Continue development of TAM and technical skills
• Maintain relevant vendor certifications

What you bring to the role:

An AWS Technical Account Manager should have the following qualifications and experience:

• 5+ years in technical support, service-desk or customer-facing IT roles.
• 4+ years hands on experience supporting AWS
• 3+ years of design/ implementation/ operations/ consulting with distributed applications experience
• 3+ years’ experience within a SaaS environment Technical Account Manager position managing or supporting software configurations and translation of client requirements
• 3+ years’ experience deploying, configuring, and troubleshooting software or networking equipment

Technical Skills:

• Knowledge and experience with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, Route 53
• In-depth knowledge of AWS services, architecture and Well Architected Framework

Soft Skills:

• Strong communication skills, both written and verbal, with the ability to build rapport with clients and stakeholders
• Ability to adapt to changing client needs and business environments, demonstrating flexibility and resilience in problem-solving.

• Strong presentation abilities
• Efficiently manages priorities both independently and in team environments

• Demonstrates sound decision-making while balancing multiple priorities

• Exercises independent judgment and adheres to deadlines and schedules

• Strong listening skills and the ability to tailor solutions to client requirements

• Technically minded, continually learning new technologies to support client partner needs

Education and Certifications:

• Bachelor’s degree or equivalent within Information Technology, Computer Science, or related discipline
• One or more valid AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required.

# LI-SK1

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.