The Role
As an AWS Project Manager, you'll manage complex technology projects, focusing on client communication, budget management, and transitioning to managed services while providing technical advice on AWS best practices.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking an AWS Project Manager to join our team. This is a 100% remote role based in the US.
Our TTEC Digital AWS Partner Practice is comprised of 150+ brilliant technical experts, has received numerous best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and delivered over 500 AWS customer launches which improved the customer experience for more than 3.5 million conversations to date.
As an AWS Project Manager, working remotely in the US, you are the communication focal point for our development/delivery teams with the clients. Project Managers play a vital role for our clients and teams. In addition to project management work including budget management, arranging opportunities for collaboration, and task follow-up, Our AWS Practice PMs act as consultants, providing technical advice and guidance around Best Practices. PMs are encouraged to be SMEs regarding AWS, allowing them the ability to make suggestions that add value to their clients. Project Managers act as the voice of reason and wisdom on projects in order to protect the client’s investment and their team’s welfare and state of mind. Our PMs should be good at communicating success and failure equally well. Our AWS Practice is not perfect, but we are customer-obsessed and want our customers to know that we have their back.
What You Will Be Doing
- Daily, the Project Managers focus on the following areas:
- Schedule stand-ups and other meetings with their team and their clients.
- Manage the budget for all of their projects, constantly communicating with clients about the scope, timing, and remaining resources
- Keep team members busy. There’s always work to be done. Our PMs help devs find the right work them.
- Assist in documenting the design of the process for the contact center
- Provide key assistance for transitioning from delivery to managed services
- Helping clients understand how the delivery team will meet their business goals and the costs around using those technologies.
- Identifying tradeoffs between various solution options.
What You Bring to The Role
- Knowledge of the contact center industry is a big plus
- Experience managing complex technology projects in/for large organizations
- AWS ecosystem knowledge - AWS Certifications are even better.
- Certified Scrum Master, SAFe certification
- Demonstrated ability to work with demanding clients in an ever-changing, fast-paced environment. We are customer-obsessed, and we deliver amazing results.
- Thorough knowledge of agile methodologies such as Scrum
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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Top Skills
AWS
Safe
Scrum
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
