TTEC Digital seeks an AWS MS Engineer to join our Managed Services development team. This is a REMOTE role located in the US.
To be considered for this role, you must be a U.S. citizen and be willing to subscribe to a Public Trust background.
The TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS and was the first Amazon Connect partner to be signed globally. It delivered over 500 AWS customer launches, which improved customer experience (CX) for more than 3.5 million conversations to date.
As part of our AWS MS Engineering team, working REMOTE in the US, you will work with our enterprise-level clients, providing medium- to advanced-level troubleshooting support services for AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business.
What You'll Be Doing:
- Works with a variety of clients and projects to maintain customer system performance
- Builds and customizes new features in client systems, including web applications, reporting applications, and troubleshooting tools
- Answers trouble tickets and guides customers via email, phone, and video conferences
- Maintains and updates VoiceFoundry products and tools to improve and expand our offerings to clients
What You'll Bring:
- Minimum of 1 year of experience with AWS Serverless concepts and services
- Must be a U.S. Citizen and willing to subscribe to a Public Trust background.
- Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework.
- Ability to troubleshoot malfunctioning systems, collaborate with customers and teammates to solve problems without much guidance
- Clear communication and a sense of urgency is important.
- Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems.
Skills Required
- Minimum 1 year of experience with AWS Serverless concepts and services
- Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, and the NodeJS framework
- Must be a U.S. Citizen and willing to subscribe to a Public Trust background
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
