At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.
AS AN AWS MANAGER/SR.MANAGER, YOU WILL HAVE THE OPPORTUNITY TO:
- Serve as the AWS subject matter expert for our internal team
- Take an active part in coaching, leading, and mentoring junior AWS members, while communicating goals and targets to the team
- Set objectives, share feedback, and lead team/Project/Customer meetings, while also being able to lead 1-2-1s and personal development plans
- Be active in annual and ad hoc headcount planning for the organization; working to secure necessary budget
- Build and support high-functioning, motivated teams within the practice
- Leverages past experiences and uses strong communication skills to collaborate effectively with all other business leaders to define and prioritize the right work
- Owns the OKR setting and review process for teams under their oversight
- Proactively nurtures the talent of the senior people in their function and provides leadership to them, particularly around resourcing or personnel issues
- Sells NeuraFlash as a company and their organization as a team to potential candidates
- Develop and articulate a compelling vision for the team
- Individual Contributor on key projects
- Comfortable managing team members with different skill sets and areas of focus
- Be recognized for their impact on team culture; people are excited to work with them
- Excel at getting the team to focus on the highest-impact projects
- Connect team’s efforts with a savvy grasp of the ecosystem and organizational context; prioritizes effectively based on business needs
- Continue to contribute to ongoing function work, whilst overseeing the delivery of multiple projects or initiatives on clear timelines
- Able to lead hiring efforts for their team and determine headcount
- Work in a hybrid role with a mix of people management and individual contribution, as an AWS Solution Architect
QUALIFICATIONS:
- At least 3 years of experience leading and managing technical teams
- For Sr. Manager role - Experience in managing and leading a team including Manager(s) would be considered as an added advantage
- AWS Solution Architect Associate Certification
- A solid understanding of people management strategies, and how to develop leaders in that function to be successful
- A holistic, integrated understanding of organizational context
- Drives broader organizational efforts around culture, work, and values
- Able to lead and support their function whilst continually achieving impact and improvements across all areas
- Proactive in identifying and clearing roadblocks for the team
- Developed past proven structures and processes that help their team achieve outstanding results in prior roles
- Contact Center domain experience
- Amazon Connect experience
- Experience integrating Amazon Connect and Amazon Lex for GenAI use cases like AWS SageMaker, Amazon Q, Amazon Bedrock would be considered as an added advantage
- Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) would be considered as an added advantage
- Experience in Cloud Contact Center as a Service (CCaaS) in any of the following would be considered as an added advantage
- Genesys, Twilio, Avaya, Nice CX, TalkDesk, Five9, RingCentral
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!
Top Skills
What We Do
We are NeuraFlash, your Service Cloud and AI experts. As a leading AI and Platinum Consulting / ISV Partner of Salesforce, we are obsessed with helping our customers transform their businesses with Bots, Digital Channels, Service Cloud, Field Service Lightning, and Einstein Analytics.
We are a dynamic and fast-growing team of go-getters who are driven and passionate about customer success. Our team consists of not only certified Salesforce consultants but also AI experts. Whether it’s taking your initial first steps, enhancing existing solutions, or ongoing optimization, we help customers leverage the power of Salesforce Einstein and AI to improve their businesses and get the most out of their Salesforce.com investment.
Our Mission: Here at NeuraFlash we are obsessed with customer success and have a mission of helping our customers build their Salesforce story leveraging the power of AI. We specialize in building solutions that transform and optimize experiences: employee and customer. We believe that every customer and solution is unique and therefore have IP, tools and best practices to help any business achieve its Salesforce goals. We’re the “Service Cloud Guys” - it’s what we do!
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