AWS Connect Technical Lead/Sr Engineer - Contract - Sydney/ Melbourne/ Brisbane
Requirements
Key Technical Skills:
· Amazon Connect architecture, configuration and platform administration
· Contact Flows, routing strategies, queues, profiles and customer journeys
· Amazon Lex bot integration and conversational AI design
· Connect APIs, Lambda integrations and event-driven architectures
· Contact Trace Records (CTR), Kinesis streaming and analytics integrations
· Amazon Connect security, SAML/SSO and identity integration patterns
· Workforce Management, Quality Management and Contact Lens capabilities
· Connect platform troubleshooting, operational support and service optimisation
· Infrastructure as Code and DevOps adoption for Amazon Connect configuration management
Technical Lead Behaviours
· Provides authoritative technical leadership for the Amazon Connect platform
· Drives solution design alignment
· Owns technical delivery outcomes and platform quality standards
· Helps inform decisions balancing business and technical requirements
· Coaches and mentors engineers to build long-term Amazon Connect capability
· Proactively identifies design, delivery and operational risks
· Collaborates effectively across AWS, vendors and internal stakeholders
· Leads platform simplification and automation outcomes
· Promotes operational excellence, resiliency and customer experience outcomes
Skills Required
- Amazon Connect architecture, configuration, and platform administration experience
- Experience with contact flows, routing strategies, queues, profiles, and customer journeys
- Amazon Lex bot integration and conversational AI design experience
- Experience with Connect APIs, AWS Lambda integrations, and event-driven architectures
- Experience with Contact Trace Records, Kinesis streaming, and analytics integrations
- Experience with Amazon Connect security, SAML/SSO, and identity integration patterns
- Experience with Workforce Management, Quality Management, and Contact Lens
- Amazon Connect troubleshooting, operational support, and service optimization experience
- Infrastructure as Code and DevOps experience for Amazon Connect configuration management
- Australian or New Zealand citizenship, or Australian/New Zealand permanent residency
What We Do
Hastha Solutions is an SAP solutions and enterprise technology company serving government and private organizations. It specializes in SAP Enterprise Asset Management (EAM), enterprise mobility, GIS integration, enterprise document management, digitization, cloud transformation, and consumer-application integration. The company uses an analytical, vendor-agnostic approach to design and deliver tailored, cost-effective solutions that connect enterprise systems with community and consumer needs for clients.
