rockITdata, a veteran, minority, and woman-owned small business certified by the NWBOC, is a full-service consulting provider that specializes in providing management and IT services. We help companies build efficiencies, decrease cost, and drive better outcomes. We achieve these goals by leveraging industry leading cloud based artificial intelligence and machine learning technologies.
We bring four distinct offerings to Commercial; Federal; and State, Local, and Education clients.
- Management Consulting: We provide advisory services to design, manage, and execute lasting change, leveraging trusted relationships and industry expertise in strategy, organizational transformation, operations, operational excellence, innovation, risk and compliance, human capital, and workforce optimization.
- AI, Data & Analytics: Deploying advanced AI and ML solutions, business analytics to extract actionable insight, data engineering for data warehousing, real-time processing and integrated quality data and platform architecture focusing on cloud and hybrid solutions, security and solution selection and integration.
- IT Transformation: Delivering technology services, covering application lifecycle management, CRM implementation, systems integration, rockITCX contact center solutions, product resale, and IT infrastructure management. Our approach ensures seamless operations and enhanced customer engagement, optimizing technology investments for diverse businesses.
- Mission Support: Specializing in System Engineering Technical Assistance and operations support services to streamline system integration and optimization while ensuring operational excellence for modern enterprises.
rockITdata is currently seeking an Amazon Connect Developer that is ready to work with multiple clients across a wide range of technologies spanning from Artificial Intelligence to Software as a Service and Cloud offerings.
Key Responsibilities
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Provide functional and/or technical expertise to plan, analyze, define and support the delivery of future functional and technical capabilities for an application or group of applications.
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Assist in facilitating impact assessment efforts and in producing and reviewing estimates for client work requests.
Required Qualifications
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The Amazon Connect Developer will be responsible for developing and testing IVR contact flows under the supervision of a lead developer. The role requires experience with Amazon Connect and Lex implementations and developing integrations with 3rd party systems.
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Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda and API Gateway (pref. in GovCloud
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Hands-on AWS experience with at least 1 full life cycle Amazon Connect implementation (preferred in an Enterprise scale env)
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3+ years of contact center technology experience (preferred in an Enterprise scale environment)
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Must have experience designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging
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Must have strong programming skills in Python and Java over AWS Lambda API's.
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Experience with development and version control tools like Github, AWS Codepipeline
Top Skills
What We Do
We are proud to be a Veteran, Minority, Women-owned Small Business, all certified by the NWBOC. As an experienced AWS, Salesforce and Data Integration consulting firm, we’ve successfully overseen hundreds of implementations for organizations.
Our dedicated approach for all-sized organizations provides expertise and hands-on guidance with a consistent result: Focused, scalable solutions that have been established to meet long-term business goals.
Twitter: @rockITdata
