This role will be responsible for supporting, troubleshooting, and optimizing CIGNA’s Amazon Web Services (AWS) environments across multiple regions, ensuring secure, compliant, and highly available cloud services for our international business units.
The ideal candidate will collaborate closely with CIGNA’s Cloud Center of Excellence, security, and application teams, as well as Microsoft’s Unified Support and engineering resources.
Key Responsibilities
Deployment Project (initial secondment)
o Work as a Subject Matter Expert with the architecture team to design the cloud infrastructure to the highest security and supportability levels. Setting out the ongoing support requirements on day 1.
o Design, deploy, and manage scalable, secure, and resilient cloud infrastructure on AWS. o Build and maintain CI/CD pipelines using tools such as Azure DevOps, GitHub Actions, and Git. o Implement Infrastructure as Code (IaC) using Terraform for consistent and automated provisioning.
o Collaborate with development and operations teams to automate cloud provisioning and configuration. o Monitor AWS environments for performance, cost optimization, and security compliance.
AWS Platform Support:
o Provide Tier 2/3 support for AWS infrastructure, services, and workloads (EC2, S3, IAM, Lambda, VPC, CloudFormation, and CloudWatch, security and monitoring).
o Troubleshoot incidents, perform root cause analysis, and drive timely resolution of issues impacting business operations. o Manage AWS subscriptions, resource groups, RBAC, and policy compliance in line with CIGNA’s global standards.
Operational Excellence:
o Monitor system health, performance, and cost optimisation using AWS CloudWatch, CloudTrail, and AWS Cost Explorer.
o Implement and maintain backup, disaster recovery, and high-availability configurations. o Support automation and Infrastructure-as-Code (IaC) initiatives (e.g., Bash, Terraform, PowerShell).
Security & Compliance:
o Ensure compliance with CIGNA’s security, privacy, and regulatory requirements (e.g., HIPAA, GDPR, local data residency).
o Support implementation of security controls, vulnerability management, and incident response in AWS.
o Collaborate with security and compliance teams to maintain and audit cloud controls.
Collaboration & Escalation:
o Work closely with CIGNA’s application, data, and DevOps teams to support deployments and resolve cross-functional issues.
o Serve as a liaison with Amazon Support and escalate critical incidents as needed.
o Participate in global on-call rotation and support coverage for international time zones.
Continuous Improvement:
o Contribute to documentation, runbooks, and knowledge base articles for AWS operations. o Participate in post-incident reviews and drive process improvements.
o Stay current with AWS platform updates, best practices, and emerging technologies. Required Skills & Experience
Minimum 3 years and above of relevant cloud engineering / AWS experience.
Proven enterprise-level skills, including governance processes.
Strong knowledge of CI/CD concepts and hands-on experience with Azure DevOps, Git, and containerization tools (e.g., Docker, Kubernetes).
Proficiency in Terraform for infrastructure provisioning and management.
Familiarity with scripting languages such as Python, Bash, or PowerShell.
Understanding of cloud security principles and identity/access management.
Experience with monitoring and logging tools (e.g., Dynatrace, Prometheus, Grafana, Splunk).
Excellent problem-solving and communication skills.
Experience of working with ServiceNow, JIRA and Confluence Preferred Qualifications
AWS certifications (e.g., AWS Certified Solutions Architect, DevOps Engineer). Experience with multi-cloud environments (AWS and Azure).
Knowledge of Agile methodologies and DevSecOps practices
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Skills Required
- Experience supporting and troubleshooting AWS environments across multiple regions
- Experience optimizing AWS workloads for availability, security, and compliance
- Ability to collaborate with Cloud Center of Excellence, security, application teams, and Microsoft Unified Support
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
