AWS Cloud Engineer II (Pune/Bangalore/Delhi) - R-21391 - Immediate Joiners

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Hiring Remotely in Gurgaon, Gurugram, Haryana, IND
In-Office or Remote
Cloud • Information Technology • Software
The Role
JOB DESCRIPTION:

The Fanatical Support for AWS team provides industry leading Fanatical Support™ to Rackspace customers as part of a global team.
Rackspace is hiring AWS Cloud Engineers to deliver Fanatical Support with Amazon Web Services. Fanatical Support for AWS includes a wide range of services and features to help customers make the most out of their chosen hosting strategy. Using your deep technical expertise, you will help customers optimize their workloads by providing application focused assistance to build, deploy, integrate, scale and heal using native AWS and 3rd party tool-chains and automation oriented agile principles.


Through both hands-on and consultative approaches, you will be responsible fo supporting customers with tasks including provisioning and modifying Cloud environments, performing upgrades, and addressing day-to-day customer deployment issues via phone and ticket.

At Rackspace we pride ourselves on our ability to deliver fanatical experience - this means our support team blends technical expertise and strong customer oriented professional skills. Being successful in this role requires:
• Working knowledge of Amazon Web Services Products & Services, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Terraform, Networking etc
• Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance
• Intermediate understanding of central networking concepts: VLANs, layer2/3 routing, access lists & load balancing
• Good understanding of design of native Cloud applications, Cloud application design patterns and practices
• Hands on knowledge using CloudFormation and/or Terraform

JOB REQUIREMENTS:
Key Accountabilities
• Build, operate and support AWS Cloud environments
• Assist customers in the configuration of backup, patching and monitoring of servers and services
• Build customer solutions, leveraging automation and delivery mechanisms for efficiency and scalability
• Respond to customer support requests via tickets and phone calls within response time SLAs
• Ticket Queue Management and Ticket triaging – escalating to senior engineers when required
• Troubleshoot performance degradation or loss of service as time critical incidents as needed
• Drive strong customer satisfaction (NPS) through Fanatical Support
• Ownership of issues, including collaboration with other teams and escalation
• Support the success and development of others in the team

Key Performance Indicators:
• Customer Satisfaction scores - NPS
• Speed to online- Meeting required delivery times
• Performance indicators – Ticket queues, response times
• Quality indicators – Peer review, customer feedback

PERSON SPECIFICATION:
• Technical achiever with a strong work ethic, creative, collaborative, team player
• A strong background in AWS and/or demonstrative hosting-specific technical skills:
o Compute and Networking
o Storage and Content Delivery
o Database
o Administration and Security
o Deployment and Management
o Application Services
o Analytics
o Mobile Services
o CloudFormation/Terraform

Rackspace Technology Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rackspace Technology and has not been reviewed or approved by Rackspace Technology.

  • Leave & Time Off Breadth Generous PTO and volunteer time off are frequently highlighted, with employer-verified materials noting strong vacation allowances. These policies are a clear strength within the total rewards package.
  • Flexible Benefits Remote work options and flexible schedules are widely available and often cited as standout perks. This flexibility meaningfully enhances the overall value of the package, especially for work-life balance.
  • Parental & Family Support Paid parental leave is offered, with examples indicating substantial leave for birth mothers and partners (varying by location and eligibility). Family-supportive policies complement the broader time-off program.

Rackspace Technology Insights

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The Company
HQ: San Antonio, TX
7,509 Employees
Year Founded: 1998

What We Do

At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.

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