AWD Administrator

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description

We are looking for a dedicated AWD Administrator to join our team and manage our business process management system. AWD (now part of the Chorus BPM suite) is a powerful software application that helps streamline and manage business processes more efficiently. In this role, you will be responsible for maintaining the AWD system, ensuring its smooth operation, and supporting our teams in maximizing its capabilities to improve productivity and reduce operational costs.

Key Responsibilities

• Develop and maintain routine and ad-hoc reports that support informed decision-making for the MBPS.
• Collaborate with MBPS members to design and enhance custom reporting tools.
• Serve as the primary point of contact for managing the Chorus BPM application, assisting users with access and permissions.
• Conduct regular system checks to ensure seamless operation and promptly alert the team to any issues.
• Act as a backup resource, working with various MBPS teams to understand their requirements and design efficient workflows within the Chorus BPM system.

Qualifications

• Proficient in numerical analysis and skilled at interpreting data to derive meaningful insights.
• Experienced in using software tools for creating and managing reports.
• Excellent communication skills, with the ability to clearly articulate ideas and collaborate effectively with team members.
• Strong problem-solving skills and meticulous attention to detail.
• Ability to manage multiple tasks efficiently and meet deadlines consistently.
• Enthusiastic about continuous learning and staying current with new trends and best practices in process management.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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