AVVC Engineer

The position will work closely with Service Delivery Managers, Operations Teams, customers, third-party vendors, and globally dispersed support teams to deliver a high-quality AVVC service. The role requires strong troubleshooting capabilities, hands-on support experience, and the ability to perform onsite diagnostics, hardware replacement, configuration, administration, and user support activities.

• Provide support to Service Delivery Managers, Operations Teams, and customers.

• Support and administer Microsoft Teams Rooms and associated collaboration technologies.

• Manage and support AVVC incidents, service requests, problems, and change activities.

• Perform proactive monitoring and health checks of meeting room, collaboration, and digital signage environments.

• Diagnose and resolve hardware, software, audio, video, connectivity, and room system faults.

• Support executive meeting rooms, conference spaces, and business-critical collaboration facilities.

• Maintain room booking and scheduling platforms.

• Support digital signage and IPTV platforms, including content publishing, screen management, and fault diagnosis.

• Administer room control systems and associated AV peripherals.

• Support microphones, speakers, digital signal processors, touch panels, cameras, presentation systems, room booking panels, and displays.

• Perform firmware upgrades, software updates, patching, preventative maintenance, and room certification testing.

• Coordinate escalations with vendors and third-party support providers where required.

• Perform onsite troubleshooting and break-fix activities across customer locations.

• Conduct root cause analysis and implement corrective actions for recurring issues.

• Support project delivery, technology refreshes, system migrations, and deployment activities.

• Prepare, update, and maintain technical documentation, operating procedures, room inventories, and support records.

• Support service reporting, KPI monitoring, ticket trend analysis, and continual service improvement initiatives.

• Participate in transition, mobilisation, and knowledge transfer activities.

• Ensure all AVVC support activities are performed in accordance with approved change management and operational processes.

• BOSIET (Basic Offshore Safety Induction and Emergency Training) certification or willingness to achieve.

• MIST (Minimum Industry Safety Training) certification or willingness to achieve.

• Minimum 3 years’ experience supporting meeting room technologies, unified communications, video conferencing, or professional AV systems.

• Experience supporting Microsoft Teams Rooms environments and associated administration tools.

• Experience supporting room-based video conferencing, digital signage, IPTV, and room booking systems.

• Experience supporting AV control systems, audio processing, signal distribution, and room integration technologies.

• Practical experience diagnosing and resolving faults affecting cameras, microphones, speakers, displays, touch panels, codecs, control systems, and presentation equipment.

• Experience supporting executive meeting rooms and business-critical conferencing facilities.

• Experience working within ITIL Incident, Problem, Change, and Service Request Management processes.

• Experience working within a customer-facing support environment.

• AVIXA CTS or CTS-I certification preferred.

• Microsoft Teams Rooms administration knowledge or relevant certification preferred.

• CCNP Collaboration or equivalent unified communications experience would be advantageous.

• Vendor-specific training or certification in Yealink, Extron, Exterity/VITEC, Condeco/Eptura, or Crestron technologies would be advantageous and may be required where applicable to system administration access.

Knowledge, Skills, Abilities, and Other Characteristics

• Strong customer orientation with excellent client-focused communication skills.

• Excellent troubleshooting, fault-finding, and problem-solving capabilities.

• Strong understanding of audio visual, video conferencing, unified communications, and collaboration technologies.

• Ability to diagnose issues across hardware, software, network, configuration, and user-experience layers.

• Comfortable performing hands-on onsite support, equipment replacement, cabling checks, and physical installation activities.

• Ability to communicate effectively with technical and non-technical stakeholders.

• Strong organisational, record-keeping, and documentation skills.

• Works effectively within local and remote support teams.

• Demonstrates ownership and accountability for service delivery outcomes.

• Maintains a professional and customer-focused approach at all times.

• Adapts well to changing priorities and operational requirements.

• Strong commitment to continuous learning and professional development.

Travel

•    Willing to travel locally within Angola, offshore, and internationally as required.

How to Apply:
 

We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.