At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Essential Job Functions
- Oversees multiple Underwriting Teams each consisting of an Underwriting Manager and 12-15 underwriters.
- Provides thorough strategic direction, goal setting, and daily leadership by managing and directing staff responsible for executing consistent and repeatable processes and practices resulting in accurate credit and collateral decisions.
- Works with VP to develop and implement consistent processes and practices creating greater efficiencies and accuracy in loan underwriting.
- Manages Underwriting teams to acceptable turn times, defect rates, and production levels
- Ensure teams are operating in compliance with established policies and guidelines
- Responsible to ensure all monthly Quality Control findings and reports are responded to in a timely fashion. Oversees implementation of action plans as necessary.
- Provides direction or assistance in resolving complex or challenging loan transactions to ensure the best possible outcomes. Ensures that these escalated loan issues are reviewed and resolved in a timely manner providing customer satisfaction.
- Keeps abreast of current trends and attends training to ensure a thorough working knowledge of the company's technical, operational, loan programs, and underwriting guidelines.
- Supports all training and coaching for the Underwriting Teams to ensure all personnel have the knowledge, skills and abilities to meet performance goals.
- Coordinates with other Operations Managers and the Credit Risk Oversight team to ensure all available training and communications are provided to Underwriting Team in a timely and thorough manner.
- Provides effective communication regarding resolved issues to VP of Underwriting in order to avoid similar problems in the future.
- Oversees recruiting, hiring, and staffing of the Underwriting Teams with qualified individuals.
- Guides performance management activities to ensure they are administered in a timely and effective manner in order to retain a high-performing, motivated staff.
- Adheres to all applicable internal NPI policies and procedures and protects the confidentiality of borrower information.
Qualifications
- Bachelor’s degree with major course work in a discipline related to the requirements of the position or equivalent combination of job related experience and education
- Minimum of 5+ years demonstrated Underwriting Management experience, with at least 2 years in a retail environment; Experience at the Director level or higher is preferred
- Minimum of 10 years underwriting experience or equivalent
- Proficient in DU, LP and Fraud Detection programs
- Internet savvy
- Proficiency in MS Office Suite applications required
- Extensive knowledge of Fannie Mae and Freddie Mac guidelines; FHA,VA and Jumbo experience is a plus
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023032
Job Category:
Originations
Primary Location City:
Lewisville
Primary Location Region:
Texas
Primary Location Postal Code:
75067
Primary Location Country:
United States of America
Additional Posting Location(s):
Lake Forest, CA
Top Skills
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
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