AVP, Transactional Fraud Strategy

Role Summary/Purpose:

As an AVP, on the Fraud Prevention Strategy team, this role will have the opportunity to work on major business initiatives that contribute to Synchrony’s growth and productivity objectives. This role works directly with the business in catering to its end-to-end analytical needs and will have the opportunity to work with cross-functional teams as well as leverage state of the art tools (viz., SAS, Python, SAS Enterprise Miner, SAS Viya, SAS Studio, Model builder suite of products), and manage projects. This role will set and drive transactional fraud loss mitigating strategies that meet the company’s strategic vision of leveraging existing and incremental data and advanced analytics to improve the customer experience and improve P&L performance.

This role is accountable for balancing fraud loss mitigation with customer experience and portfolio performance, using disciplined monitoring, testing, and rapid response to emerging fraud attacks.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Essential Responsibilities:

• Develop and support best-in-class analytic solutions/algorithms for Fraud Prevention Strategy team (Transactional Fraud).

• Design, implement, and optimize transaction monitoring strategies (e.g., rules/controls, thresholds, segmentation) to improve fraud capture while minimizing customer friction and protecting approval rates.

• Identify, quantify, and communicate key fraud trends and emerging attack patterns using advanced analytics; partner with stakeholders to deploy mitigation strategies and compensating controls.

• Own end-to-end strategy lifecycle management (ideation → analysis → testing/validation → implementation → monitoring), managing multiple projects/priorities independently.

• Establish and maintain strategy performance monitoring and reporting (e.g., fraud loss rate, approval rate impact, false positive rate, decline accuracy, alert yield, operational throughput as applicable); deliver regular readouts to leadership.

• Execute champion/challenger testing (A/B tests) and iterative tuning; document results and recommend rollouts/scale-back based on measured impact.

• Drive enhancements that differentiate fraud loss mitigation strategies across strategic portfolio segments, leveraging unique risk/customer behaviors and incremental data signals.

• Work with finance and PCM teams to ensure strategies are driving the desired P & L impacts.

• Partner closely with Fraud Operations to align strategies to queue design/alert logic and operating procedures; identify opportunities to reduce manual review and improve decision quality.

• Provide swift actions to combat immediate fraud attacks (triage, containment, and stakeholder updates) and conduct post-mortems to implement durable preventative controls.

• Support strategy governance, including change control, monitoring documentation, and audit readiness (in partnership with risk/compliance as applicable).

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree and minimum 4 years’ experience (or in lieu of a degree, 8 years’ experience) in retail, business or private label credit

• Minimum 3 years’ experience in Strategy Development

• Demonstrated expert proficiency with SAS and/or SQL programming especially data extractions and ensuring data quality

• Demonstrated ability to measure and optimize fraud strategies using performance metrics (fraud capture/loss reduction, false positives, approval rate/customer impact).

• Experience working with large datasets and building analytical features/aggregations to identify fraud patterns and monitor strategy performance.

• Experience with experimentation (e.g., champion/challenger, A/B testing) and translating results into production strategy changes (preferred).

• High proficiency with Excel.

Desired Characteristics:

• Degree in Economics, Finance, Mathematics, Data Science, Computer Science, Analytics, or Statistics strongly preferred.

• Minimum 2 years of experience with operational and regulatory risk, and governance

• Superb communication skills and experience with interacting successfully at all levels within the RCF organization.

• Ability to multitask and perform in a fast-paced environment

• Demonstrated problem solving and critical thinking skills.

• International fraud/consumer finance experience a plus.

• Experience with CDCI, RAMS, PDR and CLBP2 database a plus

• Proven ability to work with data sources, data warehouses and database tools.

• Proven ability to successfully manage and implement projects on time & on budget.

• Proven ability to communicate with all levels of employees, management and clients.

• Experience with credit card transactional fraud strategy (issuer-side) and authorization/decisioning concepts strongly preferred.

Grade/Level: 10

The salary range for this position is 100,000.00 - 170,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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