About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Cross-Tower Technical Leadership:
• Act as the senior technical authority across all Cloud Infrastructure Operations towers
• Provide support for complex, high-severity incidents and problem management
• Identify systemic risks and drive remediation
Automation & Engineering Excellence:
• Lead delivery of automation initiatives to reduce manual effort and improve reliability
• Promote infrastructure as code, scripting, and engineering best practices
• Embed automation into BAU operations such as patching and remediation
Platform & Operational Improvement
• Drive service resilience improvements and reduce MTTR
• Define and evolve operational standards and runbooks
Incident Support & Troubleshooting:
• Lead diagnostics for complex cross-platform issues across Windows and Linux
• Drive root cause analysis and permanent fixes
Collaboration & Influence:
• Act as a technical escalation point across teams
• Influence technical direction through expertise and credibility
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Skills Required
- Proven experience leading Cloud Infrastructure Operations and acting as a senior technical authority
- Experience with automation initiatives and embedding automation into BAU operations
- Experience implementing and promoting Infrastructure as Code and scripting practices
- Strong incident management and problem management experience, including handling high-severity incidents
- Cross-platform troubleshooting expertise across Windows and Linux
- Ability to drive root cause analysis and implement permanent fixes
- Experience defining operational standards, runbooks and improving service resilience and MTTR
- Proven ability to influence technical direction and act as escalation point across teams
M&G Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&G and has not been reviewed or approved by M&G.
-
Retirement Support — Pension support in the UK is presented as notably generous versus typical market norms and is positioned as a core part of total reward. Formal materials also highlight share plans and financial‑wellbeing tools alongside pension value.
-
Leave & Time Off Breadth — Annual leave in the UK is described as substantially above statutory norms with the option to purchase additional days. Additional flexibility is referenced through policies such as “Time Off When You Need It.”
-
Parental & Family Support — Parental policies (e.g., “Inspiring Families”) are characterized as extensive, including long fully paid leave and phased return‑to‑work support. External recognition is cited as reinforcing family support as a distinctive element of the package.
M&G Insights
What We Do
M&G plc is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2023, we had £343.5 billion of assets under management and administration. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, M&G plc has a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our three distinct operating segments, Asset Management, Life and Wealth, work together to provide access to balanced, long-term investment and savings solutions.
