AVP, Supplier Product Manager (L10)

Job Description:

`Title- AVP, Supplier Product Manager (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles

Organizational Overview: 

The Payment Security Products Team drives the end-to-end customer experience for Synchrony’s Payment Security offering—a debt cancellation program designed to help customers manage their account balance if certain qualifying life events occur (such as unemployment, hospitalization, leave of absence, nursing home stay, disability, or loss of life). The team partners closely with client teams to optimize acquisition and engagement and works with our third-party supplier to deliver on the product promise through phone and digital servicing, and cancellation experiences. By monitoring product performance, improving customer journeys, and ensuring strong operational execution, the team helps build customer trust and deliver strong results for Synchrony and our partners.

Role Summary/Purpose

We are seeking a high-energy, detail-oriented individual contributor who can manage a diverse workload and evolving priorities. This role supports the Debt Cancellation product team by managing the data collection for leadership review of supplier performance plus development and execution testing of supplier assigned Critical to Compliance (CTC) controls and SLAs/KPIs. The incumbent will build strong working knowledge of Fiserv functionality (including Credit Life Rules and non-monetary transactions) and supplier capabilities to effectively support product delivery. The role also provides project management support for the implementation of new products and/or new product features and capabilities, ensuring delivery milestones, dependencies, and stakeholder communications are managed within timelines and budget.

In addition, the role will develop and maintain supplier initiatives dashboard and reporting to support prioritization, track progress against commitments, and provide regular status updates to stakeholders and leadership.

Key Responsibilities

Supplier Oversight, Governance, and Control Execution

• Coordinate with control owners and stakeholders to drive timely completion and reporting of supplier oversight deliverables, including escalation and closure of open items.

• Develop, document, and execute supplier control and SLA testing to validate supplier performance and control effectiveness (test planning, execution, results documentation, and remediation tracking).

• Identify, assess, and escalate emerging risks, issues, and control gaps; partner with stakeholders to define corrective actions and follow through to closure.

• Partner with Compliance and Growth Supplier Managers to ensure supplier CTCs are appropriately aligned, and that Compliance Review Monitoring Activity Templates are completed and maintained to mitigate supplier risk.

Reporting, Metrics, and Stakeholder Communication

• Collect, validate, and synthesize supplier performance data and deliver leadership-ready reporting and insights.

• Develop, maintain, and enhance a supplier initiatives dashboard and metrics to communicate leading indicators, priorities, progress, and risks against key goals and objectives.

• Provide routine status updates and present themes, trends, and risk insights to stakeholders and leadership audiences.

Marketing Surveillance Support

• Serve as the primary point of contact for Marketing Surveillance oversight requests to related to Supplier.

• Coordinate across stakeholders to support execution and timely closure of Marketing Surveillance testing and associated actions.

Product & Platform Support

• Build and maintain working knowledge of Fiserv and supplier functionality to support product operations, testing, and change delivery.

• Lead projects and strategic initiatives from planning through implementation, managing timelines, dependencies, risks, issues, and communications to ensure successful delivery.

• Coordinate and support supplier/system updates, including RSA key rotations, online site certificate updates, and PIM changes (including testing, documentation, and stakeholder communications).

Additional Support

• Perform other duties and/or special projects as assigned.

Required Skills/Knowledge:

• Bachelor’s degree with 4+ years of experience experience in supplier management, compliance, project management, or testing control effectiveness  or in lieu of a degree, 6+ years of experience in the Financial Services industry, specializing in one or more of the following: reporting, project management, product management, supplier management, governance, risk management, compliance, control testing, and/or Growth.

• Proficiency in Microsoft Office Suite applications (Excel, PowerPoint, Word, Outlook).

Desired Skills/Knowledge:

• 4+ years of experience pulling data, analyzing, and interpreting results, and presenting findings to leadership audiences.

• Financial Services industry experience

• Experience with Fiserv systems (preferred).

• Strong time management and prioritization skills; ability to manage competing priorities and deadlines.

• Analytical, curious, and outcomes-oriented; able to identify root causes and recommend sustainable improvements.

• Strong business and technical acumen; comfortable working across multiple data sources and stakeholders.

• Demonstrated project management capability (planning, execution, risk/issue management, and reporting).

Eligibility Criteria:

• Bachelor’s degree with 4+ years of experience experience in supplier management, compliance, project management, or testing control effectiveness  or in lieu of a degree, 6+ years of experience in the Financial Services industry, specializing in one or more of the following: reporting, project management, product management, supplier management, governance, risk management, compliance, control testing, and/or Growth.

Work Timings: 6:00 to 11:00 AM EST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal LPP)

• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• Employees at L8+ can only apply for this opportunity.

Grade/Level: 10

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