AVP, Scrum Master (L11)

Job Description:

Role Title: AVP, Scrum Master (L11)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview:

In today's fast-paced business landscape, the ability to adapt quickly and deliver value is paramount. Agile project management has emerged as a transformative approach to project delivery, and behind every successful Agile project, there is a dedicated team that manages the Agile framework with precision and finesse. GOI&T (Global Operations Initiatives & Technology) team has a proven track record of success, and it empowers teams to embrace change and collaborate to achieve results in their projects. The key responsibilities of the team include daily stand ups, sprint planning, sprint review, sprint retrospective and backlog refinement. While they maintain a relentless focus on improving their Agile processes and strive for excellence in project delivery, the GOI&T team can pivot quickly, responding to changing customer needs – consistently delivering value to customers.

Role Summary/Purpose:

The AVP - Scrum Master will be responsible for leading multiple Scrum/Kanban teams executing on development for Strategic Initiatives supporting Global Operations Initiatives & Technologies. This role is responsible for collaborating with Agile team members including the product owner, engineering teams, business stakeholders & ART leadership with the goal of leading innovative solutions to production as per the Digital First prioritized initiatives.

Essential Responsibilities:

• Lead and Manage the delivery activities of multiple scrum teams in a manner that aligns with automation strategy set by business counterparts

• Anchor and effectively apply the Agile Manifesto, SAFe core values, Lean-Agile mindset and SAFe principles to lead multiple high-performing, cross-functional agile scrum/Kanban teams as the Scrum Master

• Work with business teams to shape business requirements and provide ongoing communication through project execution.

• Ensures development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities.

• Assisting product owner to create roadmaps and their dissemination to the team(s), while leading, managing, tracking, and communicating the execution of the plans and ensure that projects are completed on time.

• Communicate and facilitate effectively across diverse audiences within and outside of the Sprint Team (key stakeholders, executives).

• Work with cross-functional teams (not limited to - architects, application engineers, UX designers, and outsourced vendors) to create a holistic roadmap and planning for product delivery

• Well versed in all Scrum/SAFe ceremonies: Daily Standups, Backlog maintenance and Grooming, Sprint Planning and Review, Release Planning, Demos & Retrospectives, Scrum-of-Scrums, Inspect and Adapt event, and PI Planning.

• Manage Sprints - keeping order, process, delivery, priorities accurate and on time Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team and actively identify and remove waste and distractions

• Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines.

• Advocate for autonomous, self-organizing, empowered, and continuously improving teams. Continuously strives to coach team and product owner to deliver higher customer satisfaction, improved velocity and delivery predictability, better system performance and enhanced ability to innovate, scale, and meet compliance requirements.

• Lead in production support prioritization with key stakeholders and identify and pursue improvements.

• Facilitate regular meetings with all relevant stakeholders and project team to discuss/share status and to track progress & health of the project.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree in any discipline with minimum 8+ years of overall experience or in lieu of a degree, 10+ years of overall experience.

• Minimum of 5 years of experience in developing and implementing information systems

• CSM/SAFe Certified is a must.

• Experience in People/ Vendor management

• Ability to build & maintain relationships & partnerships with key stakeholders.

• Excellent knowledge on Agile methodologies and practices

• Excellent verbal, written, and communication skills. Should be able to communicate effectively to varied audiences changing style and format depending on stakeholder needs.

• Proven leadership and effective decision-making capabilities

• Demonstrated experience in conflict resolution

• Ability to monitor and manage critical path elements of consolidated projects & programs Contact Center Technology project management experience

Desired Characteristics:

• Experience managing offshore resources, organizing and motivate large cross-functional teams.

• Experience in leading Agile Team(s) in SAFe (Scaled Agile Framework) that involve Cross functional team members will be added advantage

• Experience managing projects in large banking and financial services companies

• Strong business acumen and superior decision-making skills.

• Superior oral and written communication skills, as well as the ability to manage - expectations of the business, clients, team members, management and external groups.

• Strong cross-functional team player with the ability to work seamlessly across a matrix organization.

• Creativity, enthusiasm and energy with a strong customer "can do" attitude and result oriented.

• Hands on, self-motivated professional style with the ability to effectively prioritize multiple initiatives.

• Ability to understand technical requirements of projects and effectively manage resources, vendors and test efforts.

• Desire to work in an open, collaborative and fast-paced environment.

Eligibility Criteria:

Bachelor's Degree in any discipline with minimum 8+ years of overall experience or in lieu of a degree, 10+ years of overall experience.

Work Timing: 2PM - 11PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/ team meetings, trainings, and events

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal, LPP)

• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L9+ Employees can apply

Grade/Level: 11

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