AVP, Reliability Engineer

Role Summary/Purpose:

The AVP, Reliability Engineer craves working in a hands-on system design and architecture environment, and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role, deep expertise in solution architecture, email delivery.

This AVP will support and maintain business and commercial applications within Synchrony, ensuring uptime and reliability as well as developing thoughtful solutions to anticipate bugs and maintain operational excellence. In short, you would be one of our team’s leaders.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

You are the right candidate if you…

• Have passion: Sure you can code, but are you passionate about web software development?

• Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first?

• Are slightly obsessed with pretty code: Do you write elegant, testable, performant code that is robust and scalable?

• Are a leader: This AVP will influence a large cross functional team to deliver awesome cutting-edge customer communications applications.  Are you up for the challenge?

• Learn quickly and adapt to new technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn to be productive with new languages, operating systems, and tools?

• Think like a customer: Central to our products is our understanding of our customers’ needs and requirements.  Do you consider UX in your decision making, and think like a customer?

• Have tech chops: Boasting DB and Full Stack development background is a must.

Essential Responsibilities:

• Influence many agile development teams through all phases of the Agile development life cycle through SAFE

• Implement new technologies and assist developers as they migrate to new technologies

• Architect applications across the full stack, experience in AWS, PCF, Cloud Native Application Architecture, Microservices ecosystem, Spring Java, and RESTful API’s are a must.

• Design data models to support complex business processes

• Design responsive frontends using React

• Drive a CI/CD strategy using our Jenkins, Bitbucket, and uDeploy stack.

• Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create amazing web apps.

• Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command

• Ensure compliance with architecture, security and technology standards set by Synchrony Financial

• Assist in crafting and maintaining the future state technology architectural strategy, along with our application modernization and migration roadmap.

• Participate in Agile scrums consisting of cross-functional teams

• Lead Agile sprints as technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews

• Ensure application code quality through development, test, and QA

• Participate in addressing root cause analyses, incident reports and provide direction in problem resolution

• Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes

• Passionate about the latest technologies, open source projects and languages

• Provide 24x7 on-call support periodically throughout the year

• Identify ways to increase efficiency and improve system performance

• Work with third party vendors to develop software and/or integrate their software into the company's products

• Ability and flexibility to travel for business as required

Qualifications/Requirements:

• Bachelor’s degree and a minimum 2 years of experience with solution architecture OR, in lieu of degree, High School Diploma/GED 4 years of experience with solution architecture.

• Minimum of 2 years of web application development experience.

Desired Characteristics:

• Experience building and consuming web services via REST

• Experience with continuous integration environments

• Experience with writing unit, integration, and UI test cases

• Deep experience with responsive web design principles and cross device support

• Strong experience with Pivotal Cloud Foundry

• Experience using Splunk for production support

• Familiarity with JSON, REST and XML based web services

• Working knowledge of the overall mobile industry

• Excellence in technical communication with technical and non-technical peers

• Strong cross-functional team player with the ability to work seamlessly across a matrix organization and partner with global development companies

• Desire to work in a dynamic, fast paced environment

• Experience developing and supporting financial/banking applications

• Excellent interpersonal skills with ability to influence clients, team members, management and external groups

• Strong attention to detail in a team environment

• Strong oral and written communication, analytical and problem solving skills

• Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options

Grade/Level: 10

The salary range for this position is 100,000.00 - 170,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: