We are seeking a talented individual to join our Client Support Services team at Guy Carpenter. This role will be based in our New York, Philadelphia, or Edina locations. This is a hybrid role that has a requirement of working at least three days a week in the office.
Guy Carpenter Client Support Services (CSS) is comprised of global service teams who are assigned to specific client accounts to handle contracts, claims, and accounting.
We will count on you to:
Advise individuals to assess and submit client and/or reinsurer presentation materials and communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.
Authorize Key Performance Indicators (KPIs) and other system tools to manage sometimes complex transactional processes and ensure assigned tasks are managed effectively and in a timely manner, ensuring Client measurement Service Level Agreements (SLAs) are adhered to in order to provide services in an efficient, effective, and regulatory-compliant manner.
Interface during team and department meetings and activities to share opinions, ideas, knowledge, and solutions, and provide input for the evolution of the operational model at all levels of the organization in order to promote new process improvement ideas that leverage technology solutions.
Consult on accounting/claims processes for Request For Proposal (RFP) and sales opportunities in order to drive business growth.
Develop strategies to carry out reinsurance audits/reviews with clients and reinsurers, review open claims and/or premium activity, and reconcile records in order to facilitate the review/audit process and ensure process quality.
Counsel peers on difficult or contentious reinsurance developments, supporting and providing training, mentoring, and guidance within the team and/or department for all aspects of reinsurance service processing to assist with troubleshooting and to develop team resources.
What you need to have:
Bachelor’s degree in accounting, finance, or related field.
5+ years of experience in reinsurance, insurance, accounting, or claims.
Proficiency in Microsoft Office Applications (Word, Excel, and PowerPoint).
What makes you stand out:
In-depth knowledge of reinsurance concepts, principles, relevant laws, and regulatory requirements (e.g., FATCA), as well as contract law, contract provisions, and basic regulatory controls.
Proven success in client account management, relationship building, engagement, and development.
Excellent verbal and written communication skills for complex interactions, including presentations and negotiations, with clients, markets, and global colleagues at all levels.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Skills Required
- Bachelor's degree in accounting, finance, or related field.
- 5+ years of experience in reinsurance, insurance, accounting, or claims.
- Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint).
- In-depth knowledge of reinsurance concepts, relevant laws and regulatory requirements (e.g., FATCA), contract law and provisions.
- Proven success in client account management, relationship building, engagement, and development.
- Excellent verbal and written communication skills for presentations, negotiations, and complex interactions.
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
