The Role
Lead payments operations team to ensure accurate, authorized transaction processing per DOA and SLAs. Drive payment and cash-management projects (GTS), process re-engineering, regulatory reporting, risk controls, reconciliations, budgeting, and staff development. Maintain procedures, SLAs, BCP, and stakeholder relationships to support business growth and operational resilience.
Summary Generated by Built In
Job Purpose
To manage payments operations department, with core objectives as follows:
- To enable department to support the bank’s business growth by delivering high quality of service and at the same time controlling & mitigating operational risks as well as regulatory risks.
- To identify value added activities, to achieve & improve process efficiency.
- To manage people resources and to plan staffs development.
Job Duties & responsibilities
- Ensure that all payment transactions are checked and authorised correctly in accordance to DOA and Service Levels Agreement.
- Lead payment processing team in supporting projects related with payment and cash management (GTS), process or procedure development and review on proposal of new Cash Management products.
- Liaise and build strong relationship with BU/SU and Branches, to ensure smooth transaction process and to meet customer expectations.
- Analyse, propose and lead business re-engineering process in payment Operations, to support business initiatives.
- Develop people and ensure staffs performance meets the qualification standard.
- Build an open communication environment through regular team meetings and create solid team work within the department.
- Manage and control department cost and expense against budget.
- Ensure timely submission of regulatory reporting and internal reports including metric & productivity.
- Implement Risk Control Framework and ensure integrity of the entire risk management process; i.e. previous audit finding, CSA, MASt and CORS by reviewing/visiting them twice a year and implement the corrective actions.
- Monitor & follow up nostro & sundry reconciliation reports and ensure no outstanding items more than 7 days.
- Review and update Payment Operations Procedure, including Service Level Agreement & BCP documentation.
- Provide feedback to superior on operations policies and processes that are affected by changes on system, bank business, central bank regulation, etc.
Location:
Jakarta Head OfficeJob:
OperationsSchedule:
RegularEmployee Status:
Full timeSkills Required
- Experience managing payment operations and ensuring transactions are authorized per DOA and SLAs
- Experience with payment processing and cash management systems (GTS) and related project support
- Proven track record in process improvement and business re-engineering for operations
- People management experience including staff development, performance management, and team leadership
- Knowledge and implementation experience of risk control frameworks, audit remediation (CSA, MASt, CORS)
- Experience preparing and submitting regulatory and internal operational reports, metrics and productivity tracking
- Experience managing nostro and sundry reconciliations and ensuring timely resolution of outstanding items
- Experience maintaining/updating Payment Operations procedures, SLAs, and Business Continuity Plan (BCP) documentation
- Budget management experience for departmental costs and expenses
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The Company
What We Do
DBS Bank is a leading financial services group in Asia, headquartered in Singapore. It provides a full range of consumer, SME, and corporate banking services. The bank is recognized for its digital innovation, having been named 'World's Best Digital Bank' and 'World's Best Bank' by various publications. It also operates the DBS Foundation, which supports social enterprises and community initiatives, reflecting its commitment to creating impact beyond traditional banking.
