Job Description:
Pacific Life is seeking an experienced and visionary Assistant Vice President, Ops. Technology Transformation Lead to drive CMD’s Operations Transformation. This is a multi-year transformation and modernization initiative focused on digitization, automation, and AI enablement across CMD Operations.
This role will lead the technical strategy, architecture, and execution of Operations Transformation workstreams, partnering closely with business leaders in a “two-in-a-box” model to deliver measurable business outcomes.
This role will be located onsite in one of our office locations, preferably in Newport Beach, CA.
Key ResponsibilitiesStrategic LeadershipDefine and evolve the technical vision for Operations Transformation aligned with enterprise architecture and business priorities.
Co-lead cross-functional workstreams with business counterparts, ensuring shared OKRs and outcome ownership.
Champion modernization by decoupling legacy systems and adopting next-gen platforms and AI capabilities.
Lead dedicated engineering teams across Operations Transformation workstreams including FAST, IVR, GenAI, and automation.
Oversee execution roadmaps, PI planning, and delivery metrics using agile and DevOps practices.
Ensure tight integration with BAU technology teams while maintaining focus on transformation goals.
Own architectural decisions across Operations Transformation platforms, ensuring scalability, modularity, and reuse.
Guide the development of orchestration layers, self-service portals, and unified processing workflows.
Build and mentor high-performing technology teams, including internal staff and contractors.
Support upskilling initiatives such as GenAI Academy and agile/DevOps training.
Collaborate with HR and L&D on strategic workforce planning and role definition.
10+ years of experience in technology leadership roles, preferably in life and annuity insurance.
Proven success in leading large-scale transformation programs with measurable outcomes.
Deep expertise in enterprise architecture, cloud platforms, AI/ML, and automation.
Strong understanding of agile delivery models, DevSecOps, and product-centric operating models.
Exceptional communication and stakeholder management skills.
Experience in managing hybrid teams and vendor partnerships.
Strategic thinker with a bias for action and continuous improvement.
Comfortable navigating ambiguity and driving clarity in complex environments.
Passionate about talent development and building inclusive, high-performing teams.
Be at the forefront of technology transformation, shaping the future of our enterprise and driving meaningful change. If you are a visionary leader with a passion for innovation and operational excellence, we invite you to apply.
Base salary range: $210,000-$ 260,000
Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
You Can Be Who You Are
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
Skills Required
- 10+ years of experience in technology leadership roles
- Experience leading large-scale transformation programs with measurable outcomes
- Expertise in enterprise architecture, cloud platforms, AI/ML, and automation
- Understanding of agile delivery models, DevSecOps, and product-centric operating models
- Exceptional communication and stakeholder management skills
- Experience managing hybrid teams and vendor partnerships
- Experience in life and annuity insurance
- Strategic thinking, bias for action, and continuous improvement mindset
- Ability to navigate ambiguity and drive clarity in complex environments
- Commitment to talent development and building inclusive, high-performing teams
Pacific Life Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pacific Life and has not been reviewed or approved by Pacific Life.
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Retirement Support — Retirement funding includes both an automatic company contribution and a dollar‑for‑dollar 401(k) match, positioned as a standout element of the package. Vesting is defined at three years in official materials.
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Leave & Time Off Breadth — Time off is described as generous and scalable with tenure, complemented by multiple paid holidays and options to augment PTO. Paid parental leave and adoption assistance further extend coverage for families.
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Wellbeing & Lifestyle Benefits — A flexible annual wellbeing reimbursement supports diverse needs alongside counseling resources and wellness tools. Day‑one eligibility for core coverages adds immediate lifestyle value.
Pacific Life Insights
What We Do
For more than 150 years, Pacific Life has helped millions of individuals and families with their financial needs through a wide range of life insurance products, annuities, and mutual funds, and offers a variety of investment products and services to individuals, businesses, and pension plans. Whether your goal is to protect loved ones or grow your assets for retirement, Pacific Life offers innovative products and services that provide value and financial security for current and future generations. Pacific Life counts more than half of the 100 largest U.S. companies as its clients and has been named one of the 2022 World’s Most Ethical Companies® by the Ethisphere Institute. For additional company information, including current financial strength ratings, visit www.PacificLife.com. Pacific Life refers to Pacific Life Insurance Company and its affiliates, including Pacific Life & Annuity Company. Client count as of June 2022 is compiled by Pacific Life using the 2022 FORTUNE 500® list. Learn more about Pacific Life: www.instagram.com/pacificlife www.twitter.com/pacificlife www.facebook.com/PacificLife www.youtube.com/user/PacificLifeInsurance Please review our social media guidelines: paclife.co/social
