AVP, Mortgage Sales

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

AVP, Mortgage Sales

ACCOUNTABILITY STATEMENT
The AVP, Mortgage Sales is responsible for leading the mortgage loan origination group to attain established VyStar goals through active participation in sales management with both the Home Loan Advisor and Mortgage Loan Officer. They also actively work with the Mortgage Loan Origination Officer to improve their effectiveness with relation to calling programs. They provide leadership through active mentoring, modelling the sales behavior, coaching and counselling, training, guidance and support to less experienced mortgage loan originators. The incumbent engages in business development activities and is actively involved in instilling and maintaining a positive sales environment. The incumbent ensures that members receive quality mortgage loan origination experience in accordance with VyStar mortgage lending policies, practices and procedures. The incumbent assists members and obtains the information needed to evaluate credit applications. The AVP, Mortgage Sales must be familiar with standard mortgage products, including, but not limited to, Conforming and Jumbo fixed and ARM mortgages, VA, FHA, and USDA loans, Home Equity and HELOC loans, Construction loans, and Non-Owner Occupied and Condo lending. Must be knowledgeable about, and keep abreast of, all relevant mortgage laws and regulations. The incumbent will be responsible for the understanding of all applicable mortgage loan products and must be familiar with requirements including processing, quality control, and proper documentation and procedures for mortgage lending.

ESSENTIAL JOB FUNCTIONS

• Must be able to comply and be registered as required by the NMLS SAFE Act.
• Effective management of Supervisors, MLO’s and HLA’s maximizing mortgage and home equity volume, production, and business development efforts.
• Implements consistent training plan for Mortgage Loan Officers and Home Loan Advisors to properly assess the member’s home loan needs, accurately perform a pre-qualification assessment, analyze the financial condition and risk of financing requests within framework of VyStar policy, procedures and current economic and industry trends.
• Ensures that direct reports are properly trained to conduct professional sales calls with all types of referral sources. Makes business development calls with Mortgage Loan Officers at least monthly, or more often if needed.
• Sets specific production goals with direct Supervisors for each Mortgage Loan Officer & Home Loan Advisor and work with them to develop a plan of action to accomplish these goals. Counsels and mentors the originator as needed, to assist in the achievement of the goals.
• Incumbent will mentor and develop employees to help them strive for optimal performance and help them to reach their professional goals. Provides ongoing support in the form of sales, prospecting and technical training.
• Evaluates, recommends and hires potential Mortgage Loan Officers and Home Loan Advisors in conjunction with the Vice President Mortgage Sales.
• Evaluates the performance of all direct Supervisors, Mortgage Loan Origination Officers and Home Loan Advisors. Reviews score cards/action plans for established goals on a monthly basis.
• Resolves member issues and or escalate to ensure proper resolution.
• Responsible for ensuring all mortgage loan originators are capable of evaluating credit worthiness and preparation of a file for underwriting that represents the borrowers’ ability to qualify for a mortgage loan in the amount requested with the collateral desired.
• Ability to maintain or exceed goals as defined
• Prepares and submits annual budget projections for the Mortgage Loan Origination area to the Vice President Mortgage Sales and SVP, Real Estate Lending.
• Reviews monthly production reports with the Vice President Mortgage Sales to ensure accuracy of the loan status reported. 
• Must be able to generate enthusiasm for all VyStar’s products and services. Partner Relations: Establish collaborative partnerships with other lines of business, including Retail, Consumer, Business, Investments, Wealth and Commercial
• Works directly with the branches, call center or members to resolve issues. Must be a strong team player with a high level of professionalism and initiative.
• Encourage and promote positive interactions and strong working relationships with Operations Partners and all other areas of Real Estate Lending.
• Performs other duties as assigned

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors and to provide support and feedback to employees assigned to the processing unit to consistently practice and demonstrate VyStar Excellence behaviors in performing the duties and responsibilities of their position. Expected VyStar behaviors are defined as:

• Focus: Focus your full attention by carefully listening to and observing your client or member.
• Connect: Consistently be friendly and approachable. Demonstrate you care.
• Understand: Listen empathetically and ask questions. 
• Counsel: Recommend solutions based on your client’s or member’s needs and objectives.
• Advance: Ensure that member's expectations were exceeded. Verify necessary follow-up action.

• Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with corporate defined values and ethics.
• Consistently demonstrates VyStar Excellence with providing service to the membership, credit union employees, and third party vendors.
• Responsible for understanding mortgage department goals as well as Credit Union goals and pro-actively works toward attainment of those goals.
• Identify and make recommendations to department Mortgage Origination Management regarding process improvements, quality service and increased efficiencies within the department.
• Performs other duties as assigned.

JOB KNOWLEDGE, SKILLS & ABILITIES

The incumbent must have a minimum of five years prior experience in the mortgage industry preferably as a mortgage loan officer or mortgage loan interviewer in a direct member contact capacity with a financial or mortgage lending institution. Incumbent should have a proven production and proven track record in heavy customer contact. Must be self-disciplined and goal-oriented worker with a demonstrated ability to work independently as well as coach and develop others to achieve their goals. Superior communication skills are required.

Equipment to be used in the daily performance of job duties include mortgage payment calculator, PC, and copy machine. Incumbent must be able to work independently on a very professional level. Position requires familiarity with conventional, VA, FHA, and equity loan financing, as well as the knowledge of all regulations governing mortgage lending. Incumbent must be well versed in private mortgage insurance and secondary market lending guidelines.

Assuming the above prior experience, an incumbent selected for this position should be fully functional and producing consistently in this position within six months.

EDUCATION

The minimum formal education required is a Bachelor’s degree in a business related field; however, experience may be substituted on a 2:1 basis. The employee must meet and maintain all the requirements as a registered mortgage loan originator employed by a federally regulated Institution with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee must comply with all provisions of the Act as defined in the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act) and credit union S.A.F.E. Act Procedures. 

The successful candidate for this job must have excellent leadership and communication skills for developing their team. Incumbent should have the ability to interface effectively with members, realtors, builders and potential clients to ensure smooth work flow and provide efficient service to members while staying abreast of changing policies and procedures. Continuing education via local conferences and workshops and membership in affiliated mortgage banking associations should be established as time and resources allow for updates on federal regulations and secondary market requirements.

DISCLAIMERS AND WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this position description is an implied contract for employment. The functions are not all encompassing and are subject to change at any time by management.

As required or requested, may exert up to 20 pounds of force occasionally and/or negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects. 

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources