Manage key client relationships, oversee analytics and AI engagements, and guide cross functional teams. Interact regularly with clients to understand business requirements, define analytical problems, structure and communicate solutions and ensure client satisfaction with strong business driving results. Serve as primary day-to-day client contact point and often interact with C-level executives. Ensure client needs are well understood, defined & met. Serve as the primary interface between senior client management and EXL senior leadership (VPs and SVPs). Accountable for delivery governance, ensuring projects are executed effectively and successfully across teams with different team structures and service delivery models.
Responsibilities- Responsible for driving revenue generating from these accounts.
- Oversee the execution of projects, with on-time delivery every time, ensuring all project goals are met.
- Manage team members, including definition of objectives, oversight of execution and evaluation of performance.
- Provide thought leadership and deliver business insights to identify and resolve complex issues critical to the clients' success.
- Actively contribute to business development and to attracting, retaining, developing, and motivating a team of diverse and qualified staff.
- Manage communication between senior EXL partners and clients to update project progress and solicit feedback on project deliverables.
- Work closely with BU leaders in the account development planning process to maximize the growth potential.
- Develop a deep understanding of EXL's capabilities in Data, Analytics, Digital Operations and Solutions, and work with the relevant SMEs to help drive growth.
- Create awareness of EXL expertise and capabilities among the external community; participate in key industry forums, including presenting topics relevant to senior management.
- Position may work at various and unanticipated worksites throughout the United States. Telecommuting permitted.
Requires Master’s degree in Economics, Mathematics, Computer Science, Engineering, Operations Research, or a related analytics field plus eight (8) years of experience in Comprising analytics service delivery, consulting, solution design, and client management. Experience must include: Eight (8) years of experience with the following: (1) query languages; (2) Microsoft Office Suite; and (3) insight generation & storytelling; Five (5) years of experience with the following: (1) scripting languages; (2) Databases (Microsoft SQL Server or Redshift); (3) Visualization tools (Tableau or PowerBI); (4) JIRA; (5) project management; (6) program management; and (7) Cloud (AWS and Azure); Four (4) years of experience in business development; Three (3) years of experience with the following: (1) orchestration tools and (2) DBT.
40 hours/week, 9:00am-5:00pm, Salary range: $157,000 to $160,000 per year.
To apply: Send resume and cover letter to [email protected]. Must cite job title and code EXL86 in response. This notice is subject to ExlService.com, LLC's employee referral program. EEO/Minorities/Females/Vets/Disabilities.
Skills Required
- Master's degree in Economics, Mathematics, Computer Science, Engineering, Operations Research, or a related analytics field
- 8+ years experience in analytics service delivery, consulting, solution design, and client management
- 8 years experience with query languages (SQL)
- 8 years experience with Microsoft Office Suite
- 8 years experience with insight generation and storytelling
- 5 years experience with scripting languages
- 5 years experience with Databases (Microsoft SQL Server or Redshift)
- 5 years experience with visualization tools (Tableau or Power BI)
- 5 years experience with JIRA
- 5 years experience with project management
- 5 years experience with program management
- 5 years experience with Cloud (AWS and Azure)
- 4 years experience in business development
- 3 years experience with orchestration tools
- 3 years experience with DBT
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
