AVP, Data Centre Support Engineer

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the largest financial groups globally with a vison to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards. Behaving with integrity and responsibility, underpinned by a desire to build a culture which is fair, transparent, and honest, drives everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. 

Please visit our website for more information - mufgemea.com.

MAIN PURPOSE OF THE ROLE 

Working within the Service Management Group, the Data Centre Infrastructure Management member is responsible for planning and managing the physical data centre asset throughout their lifecycle.

KEY RESPONSIBILITIES

• Senior Level support of activities involving installation, extraction, and relocation to ensure that the data centre and various systems are running well. Interfacing with vendors on the delivery and installation of equipment.
• Generate data reports on the condition of numerous systems for management.
• Maintain and upgrade equipment; troubleshoot problems associated with organization-wide equipment and materials.
• Monitor, diagnose, and resolve complex equipment cabling and power issues

WORK EXPERIENCE

• Data centre experience working with physical servers
• Experience in the banking or finance industries preferred
• Experience working in a data centre environment; racking and stacking equipment and cable management.
• Install, configure, and maintain switches, servers, firewalls, and storage sub-systems
• Resolve operational, infrastructure, or hardware incidents in a data centre
• Understanding of one or more of the mechanical, electrical, control, and fire life safety systems of the type used in a data centre environment including, but not limited to: electrical distribution, mechanical and electrical controls, diesel generators, backup power systems, heating, ventilation, and air conditioning (HVAC) systems, and fire detection and suppression systems
• Working knowledge of industrial safety best practices (i.e., lockout/tag out, arc flash protection, Occupational Safety and Health Administration (OSHA), and state regulations)

SKILLS AND EXPERIENCE

• Senior Level proficiency with Data Centre designs and environmental equipment integration of power and cooling units as they relate to IT landscape deployments
• Advanced troubleshooting skills in Data Centre connectivity between network devices, SAN fabrics and computing platforms
• Familiar with iTRACS (Data Centre Modelling) and/or other data centre infrastructure management (DCIM) tools

PERSONAL REQUIREMENTS

• Excellent communication skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach
• The ability to operate with urgency and prioritise work accordingly
• Strong decision making skills, the ability to demonstrate sound judgement
• A structured and logical approach to work
• Strong problem solving skills
• A creative and innovative approach to work
• Excellent interpersonal skills
• The ability to manage large workloads and tight deadlines
• Excellent attention to detail and accuracy
• A calm approach, with the ability to perform well in a pressurised environment
• Strong numerical skills

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.