AVP, Complex Claims - Lawyers Professional Liability

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Employer Provided Salary: $143,000-$276,100 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA Specialty Claims is recruiting for an Assistant Vice President in our Professional Services Claims organization to lead the Lawyers Professional Liability claims team. The individual in this role will have responsibility for the management of a diverse team of approximately 38 Claims Professionals and Claims Leaders across the U.S.
The ideal candidate will have a strong technical background in Lawyers Professional E&O claims. This position is responsible for contributing to the strategic direction of the Professional Services Claims team in accordance with the company's broader strategic priorities and providing operational leadership for all aspects of the Lawyers Professional lines of business with a particular focus on technical excellence, claim efficiency and customer satisfaction. The candidate must have a demonstrated track record of driving continuous improvement efforts through a claims team and effectively managing and developing senior level individual contributors handling high severity claims.
The individual also must possess strong communication and interpersonal skills and be able to develop and maintain collaborative internal and external business partnerships. The individual will be expected to model CNA's Winning Behaviors and foster talent development and a culture of diversity, equity & inclusion.
This position could be filled in Chicago, New York City, or would consider other CNA Claims Offices.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Implements strategic objectives with substantial impact on short-term success for claim management practices.
Leads, directs and has full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning in accordance with corporate strategic direction.
Collaborates with senior leadership as well as with other members of the Professional Services Leadership Team in the development and implementation of claim policies, business strategies and goals, regularly evaluating performance against goals; and holding self and team accountable for achieving desired results.
Collaborates with internal business partners to ensure optimal implementation of business strategies; regularly communicating with senior management and internal business partners regarding progress and status updates on applicable claim files, claim trends and legal changes that may impact total claim outcome and other relevant business results; takes appropriate levels of risks based upon informed analysis.
Strives for a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Identifies emerging issues and trends that may have substantial impact on CNA claim management practices and processes.
Manages expenses and adequately controls resources to ensure successful operations within established budget, productivity and efficiency standards. Leverages systems capabilities, data and metrics/reports to analyze trends and improve organizational and process performance.
Champions CNA with an advanced understanding of the company's differentiating position in the industry, CNA's products and services, as well as a working knowledge and understanding of competitors products and services.
Remains current of state/territory regulations and issues, industry activities and trends. May represent company in industry trade groups.
Maintains and promotes a culture of inclusion, and a work environment that inspires professional development and advancement of the Claim Professionals.
May perform additional duties as assigned.
Reporting Relationship
Typically VP and above
Skills, Knowledge & Abilities
1. In-depth technical knowledge of theories and practices within claims management and insurance industry operations and working knowledge of finance and accounting functions.
2. Ability to effectively interact and communicate with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment.
3. Leadership and management skills demonstrating integrity and professionalism.
4. Ability to drive results by identifying and resolving problems within scope of responsibility.
5. Knowledge of the insurance industry, its products and services.
6. Knowledge of Microsoft Office Suite and other business-related software.
Education & Experience
1. Bachelor's degree and JD required.
2. Typically a minimum of 15 years claims experience, with multiple years of strong management experience.
3. Applicable certifications preferred.
#LI-AN1
#LI-hybrid
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In California, Colorado, Connecticut, New York and Washington, the national base pay range for this job level is $143,000 to $228,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com .
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected]

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
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Provo, UT
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Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
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Santa Cruz, CA
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St. Louis, MO
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Washington DC
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Wilmington, NC

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An Insider's view of CNA

How would you describe the company’s work-life balance?

Work-life balance has always been a priority for me. It always will be. CNA’s hybrid working model allows me to not only maximize collaboration with my peers but also take advantage of increased flexibility by combining remote and in-office work. I’m empowered to take control of my schedule based on what works best for me and my team.

Alison Massey

Agile Scrum Master Consultant

How do you collaborate with other teams in the company?

On the Security Advisory team, collaboration is key to what we do. We sit at a unique intersection of security goals and business objectives. By working across nearly every IT team at CNA, we balance the need for maintaining secure initiatives and keeping projects on track. It’s our job to find the best, secure path to ‘Yes’ for business requests.

Zach Jones

Director, Security Advisory

How has your career grown since starting at the company?

I joined CNA as a contractor and became a full-time employee after an eight-year contractor journey. I’m passionate about solving technical challenges and CNA allows me to foster that passion. Every day, I learn about emerging technologies. I’m empowered to develop, grow, and create a career that works for me and my lifestyle.

SenthilKumar Asokan

Applications Engineer Senior Specialist

How do your team's ideas influence the company's direction?

Enterprise Architecture creates foundations for IT expectations across CNA. I’m on a team that builds reusable IT assets, communicates best practices, and decides standards for tooling, and more. I influence CNA outside of my role, too, specifically through CNA’s Employee Resource Groups. I’m empowered to influence both IT and our culture of inclus

Lisa Smith

Architecture Senior Specialist

What does career growth look like on your team?

Career growth can take on many different forms at CNA, and that’s because there are always opportunities to acquire transferrable skills. On my team specifically, we’re encouraged to identify and work toward development opportunities that matter to us. We’re empowered to make a difference while advancing our careers.

Josie Lee

Director, HR Business Partner

What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Some meals provided
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Online course subscriptions available
Paid industry certifications

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